Lead Salesforce Architect

The Lead Salesforce Technical Architect will provide senior architecture or technical leadership support for Salesforce capabilities within the CRM, Integration, and Platform Services environment.

Day to Day Responsibilities:

• Design, configure, develop, integrate, test, document, and sustain Salesforce capabilities using Sales Cloud, Service Cloud, Experience Cloud, OmniStudio, Flow, Apex, Lightning Web Components, APIs, DevOps Center, and Salesforce integration patterns.
• Support CRM data models, sharing models, role hierarchies, automation, Lightning experiences, integrations, reporting, and environment management.
• Translate business, mission, security, accessibility, and operational requirements into practical technical solutions.
• Support platform architecture, backlog refinement, implementation planning, release readiness, and production transition activities.
• Develop reusable patterns, configuration standards, automation, documentation, and support procedures that reduce delivery and sustainment risk.
• Troubleshoot complex issues across platform configuration, code, data, APIs, identity, security, performance, and user experience.
• Collaborate with cybersecurity, privacy, data, infrastructure, QA, and change management teams to align delivery with federal operating expectations.
• Maintain clear technical documentation, design decisions, implementation notes, test evidence, and operational runbooks.

• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, Data Analytics, Cybersecurity, or a related discipline preferred
• Must have a minimum of 8 years of experience in senior architecture or technical leadership, preferably in complex enterprise or government environments
• Experience with Salesforce implementation, configuration, development, integration, testing, or operations.
• Experience working with Agile delivery teams and translating stakeholder needs into maintainable technical outcomes
• Salesforce Administrator, Platform Developer, Platform App Builder, Sales Cloud, Service Cloud, Experience Cloud, Sharing and Visibility Architect, Application Architect, System Architect, or CTA credential a plus
• Experience supporting federal government IT environments, Public Trust programs, or regulated enterprise delivery a plus
• Experience with Section 508, cybersecurity, auditability, data protection, and operational documentation expectations a plus