IT Manager/Director

• Lead daily IT support operations by monitoring service requests, resolving escalations, and strengthening response processes within the ticketing environment.
• Recruit, mentor, and direct IT staff, establishing clear priorities, performance expectations, and service goals across the team.
• Oversee device deployment and refresh programs for Windows and Mac users, including imaging standards, configuration control, and asset lifecycle coordination.
• Define business and technical needs for technology initiatives, then translate them into organized project plans, milestones, and delivery timelines.
• Administer and support cloud-based systems across Microsoft Azure and hybrid environments to ensure reliability, scalability, and secure access.
• Contribute to security and compliance efforts by enforcing controls, maintaining procedures, managing change practices, and preparing documentation for audits.
• Manage identity, access, and credential platforms such as Okta and Keeper while supporting broader network and security architecture initiatives.
• Maintain oversight of software entitlements, user access provisioning, and contract records to keep licensing accurate and current across the organization.
• Develop and maintain reporting solutions with Azure Fabric and Power BI to provide visibility into support performance, compliance status, and IT operational metrics.
• Drive automation initiatives for IT operations, including streamlined onboarding and offboarding workflows and modern zero-touch device provisioning solutions.

• 10+ years of progressive IT experience, including leadership responsibility for support operations, infrastructure, and enterprise technology services.
• Demonstrated background managing IT teams, coaching staff, and holding service delivery functions accountable to defined standards.
• Strong technical knowledge of Active Directory, Azure Active Directory, configuration management, computer hardware, and backup technologies.
• Experience working with Cisco technologies and supporting secure networked environments.
• Familiarity with cybersecurity compliance frameworks, security controls, audit support, and policy-driven IT operations.
• Hands-on experience with cloud platforms, especially Azure and hybrid cloud environments.
• Ability to manage budgets, vendor relationships, software licensing, and technology procurement decisions.
• Strong planning and communication skills with the ability to evaluate emerging technologies and support cross-functional business objectives.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.