Network Administrator

The Network Administrator is responsible for the design, implementation, monitoring, and day-to-day operation of Birdi’s network infrastructure, including LAN, WAN, wireless, firewall, VPN, and connectivity services.

As a member of the Infrastructure team, you’ll play a key role in ensuring network uptime, performance, and security across all supported sites and business systems. You’ll serve as a Tier 2/3 escalation point for the Helpdesk team, partner closely with Systems Administrators on cross-functional infrastructure projects, and help drive improvements across Birdi’s network environment.

This position reports directly to the Senior Manager, IT Operations and provides technical guidance and mentorship to Tier 1 Helpdesk Technicians., * Administer, monitor, and maintain:

• Routers
• Switches
• Firewalls
• Wireless controllers
• Access points
• VPN infrastructure
• Ensure network uptime, availability, and performance targets are consistently achieved.
• Manage network monitoring and alerting platforms.
• Proactively identify capacity or performance concerns before they impact users.
• Troubleshoot and resolve network outages and performance issues.
• Perform root cause analysis and implement corrective actions to prevent recurring issues.
• Serve as the network lead during critical incidents and business-impacting outages.

Network Engineering & Infrastructure Projects

• Configure switching, routing, VLANs, and network segmentation to support business initiatives.
• Support hardware refreshes, expansion projects, and infrastructure upgrades.
• Plan and execute:
• Firmware upgrades
• Patch management
• Network lifecycle management
• Support cloud and hybrid networking environments.
• Configure and maintain site-to-site and remote-access VPN solutions.
• Contribute to designs that improve:
• Network redundancy
• Failover capabilities
• Scalability
• Quality of Service (QoS)

Security & Compliance

• Manage firewall rules, access control lists (ACLs), and VPN security policies.
• Support network segmentation and least-privilege access models.
• Administer secure wireless networks and authentication systems.
• Assist with security audits and compliance reviews.
• Maintain network documentation required for internal and external audits.
• Support infrastructure initiatives that align with healthcare security and compliance requirements.

Helpdesk Escalation & Technical Leadership

• Serve as the Tier 2/3 escalation point for:
• Connectivity issues
• Wireless problems
• VPN access
• DNS/DHCP issues
• Network-related troubleshooting
• Mentor and coach Tier 1 Helpdesk Technicians.
• Develop troubleshooting guides, runbooks, and knowledge-base documentation.
• Help improve first-call resolution rates through training and process improvements.

Documentation & Change Management

• Maintain accurate network documentation, including:
• Topology diagrams
• IP address management records
• Circuit inventories
• Vendor inventories
• Configuration backups
• Build standards
• Follow established change management processes.
• Create rollback plans and validate production changes following implementation.

Vendor & Carrier Management

• Serve as the primary technical contact for:
• Internet service providers
• Telecommunications carriers
• Hardware vendors
• Software vendors
• Manage support tickets through resolution.
• Coordinate circuit installations, upgrades, and renewals.
• Evaluate emerging networking technologies and services.

On-Call Support

• Participate in the Infrastructure team’s on-call rotation.
• Support after-hours maintenance windows and production network changes.
• Respond to urgent infrastructure issues when required., * Remote work permitted in accordance with company policy.
• Onsite presence required for hardware installations, project cutovers, maintenance, and major incidents.
• Work within data centers, telecom rooms, and office environments.
• May involve exposure to equipment noise and varying temperatures.
• Ability to lift and move equipment weighing up to 50 pounds.
• Ability to rack and install equipment, requiring bending, kneeling, climbing ladders, and working in confined spaces.
• Approximately 50% travel may be required.
• After-hours and weekend work required for maintenance windows and on-call support.

Why This Role Matters

The Network Administrator is responsible for ensuring Birdi’s infrastructure remains secure, available, and scalable. From supporting pharmacy operations and business-critical applications to enabling secure connectivity across multiple locations, this role helps keep the organization connected and productive.

Your expertise in networking, troubleshooting, and infrastructure management will directly support the technology foundation that powers Birdi’s ongoing growth and success.

• High School Diploma or equivalent., * 3-5 years of hands-on experience supporting enterprise network environments.
• Experience administering production network infrastructures.
• Experience supporting multi-site organizations or distributed environments preferred.

Technical Knowledge & Skills

• Strong knowledge of:
• Routing and switching
• VLANs
• Trunking
• Spanning Tree Protocol (STP)
• TCP/IP
• Subnetting
• DNS
• DHCP
• NAT
• Experience with enterprise firewalls and VPN technologies.
• Experience deploying and supporting enterprise wireless networks.
• Experience using network monitoring and management tools.
• Ability to analyze packet captures, logs, and system alerts for troubleshooting.
• Strong documentation, troubleshooting, and problem-resolution skills.
• Excellent customer service and communication abilities.
• Ability to prioritize and manage multiple projects simultaneously., * Ability to work a hybrid schedule based from the Tempe, Arizona facility.
• Ability to be onsite when required for hardware work, outages, and project implementations., * CCNP, Network+, or vendor-specific certifications.
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience with:
• Fortinet
• Palo Alto
• Meraki
• Aruba
• Juniper
• Dell networking technologies
• Experience with:
• SD-WAN
• Network automation
• Python
• Ansible
• Configuration-as-Code practices
• Cloud networking experience in Azure and/or AWS.
• Familiarity with:
• VNet/VPC architecture
• ExpressRoute
• AWS Direct Connect
• Hybrid DNS
• Knowledge of ITIL incident, change, and problem management frameworks.
• Experience supporting managed service providers and multi-site environments.

Key Competencies

• Network Administration
• Network Engineering
• Routing & Switching
• Network Security
• Firewall Management
• Wireless Networking
• Infrastructure Troubleshooting
• Root Cause Analysis
• Incident Response
• Technical Documentation
• Change Management
• Vendor Management
• Continuous Improvement
• Team Collaboration & Mentorship, Required
• High School or better in GenEd

Preferred

• Bachelors or better in Computer Science or related field