Senior Release of Information Specialist

The Release of Information Senior receives, analyzes and processes incoming requests for distribution of Moffitt patient medical records in a timely manner, including the gathering of accurate information necessary to verify the validity of the request to ensure the proper authorization to release has been received. Requests are then sent securely to various healthcare providers or entities for the provision and coordination of health care services. This position is responsible for sorting and facilitating requests received in-person, or via telephone, email or fax, enters requests into the ROI systems and is responsible for explaining forms, processes and answering any questions from the requesters. All steps in the Release of Information process are conducted in a manner that ensures and promotes patients’ rights to the privacy of their protected health information and that complies with all regulatory requirements, institutional policies, Federal and State laws.Provides coverage for all areas of Release of Information, including Patient-Facing locations. Processes PACS Radiology Imaging requests at Patient-Facing locations and maintains expertise in the processes of releasing medical records for all release requests.In addition to assisting with the training of new hires, and cross-training within the department, this position supports the ROI team with on-going training, research, problem solving and analysis, assists with escalation issues and sensitive situations, while working to mitigate any risks from the release of records for complex requests.The Release of Information Senior provides daily support to the ROI Supervisor by monitoring task queues, workflows, maintaining updated training tools and job aides, and helping to coordinate schedules. Works independently, with minimum supervision, handling diverse situations, and acts as a liaison with internal Moffitt departments.

High School Diploma/GED

Minimum Experience Required:

Minimum of four (4) years’ experience in release of information

Minimum Skills/Specialized Training Required: Must have knowledge of medical terminology.

Must be proficient in Windows, Microsoft Office and Outlook and possess data entry skills.

Exceptional customer service skills are mandatory, with the ability to multi-task while answering a high volume of incoming calls, on an ACD line, relating to requests to release Protected Health Information, or assisting in a patient-facing environment.

Must be able to multi-task and meet deadlines while shifting priorities.

Demonstrates the ability to work within established procedures.

Exhibits effective problem-solving skills including the ability to identify problems, research, collect and interpret data and facts and draw conclusions.

Is trained in de-escalation techniques.

Preferred Experience:

Experience in Release of Information, or medical records, with HIPAA knowledge, or Health Information Management credentials. Knowledge and experience working with Cerner applications and PACS software.

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer., As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times’ Top Workplaces.