Systems Administrator - Print Management & Office Solutions

• Deployment & Integration: Lead the design, installation, and server/cloud configuration of print management platforms, including PaperCut MF/NG, YSoft SafeQ, Dispatcher Phoenix, and ECI Printanista.
• MPS Security Assessments: Perform comprehensive print fleet security audits, evaluating device firmware levels, port and protocol vulnerabilities (TLS/SSL, SNMP, IPPS), embedded web server (EWS) hardening, and user access policies to ensure regulatory and corporate compliance.
• Helpdesk & Remote Troubleshooting: Provide high-tier helpdesk support and remote troubleshooting across client networks, resolving print queue issues, driver conflicts, network connectivity disruptions, and software failures using remote administration and support tools.
• Device Management: Configure Embedded Terminals, OpenAPI, and EWS settings across multi-brand multifunction printer (MFP) fleets.
• Monitoring & DCA Administration: Deploy and maintain Data Collection Agents (DCAs), track connection health, perform account audits, and troubleshoot meter collection issues in Printanista.
• Security & Authentication: Implement secure print release, badge/card authentication, single sign-on (SSO), and role-based access controls across server and client environments.
• Network & Systems Administration: Support print server setups, queue deployments, print drivers, port monitors, and network protocols (LPR/LPD, IPP, SNMP, TLS/SSL).
• Tier 1 Technical Escalations: Serve as the technical escalation point for complex print environment failures, database errors, and workflow automation integration bugs.
• Client & Vendor Collaboration: Partner with client IT teams to integrate solutions into existing Active Directory / Entra ID environments and collaborate with OEM vendors for hardware/firmware support.

The ideal candidate possesses network infrastructure knowledge, expertise in embedded device integrations, and a proven track record of conducting MPS security assessments, remote helpdesk troubleshooting, and optimizing print environments for compliance, cost-efficiency, and user experience., * Experience: 3+ years of technical experience insystems administration, helpdesk remote support, or advanced solution deployment within the Managed Print Services (MPS) or Managed IT industry.

• Software Expertise: Deep technical hands-on experience with print and workflow solution software, including:
• PaperCut (MF / Hive)
• YSoft SafeQ (Server & Embedded)
• Dispatcher Phoenix (Workflow automation & document processing)
• ECI Printanista (Hub / DCA management)
• Pharos, Equitrac, or LRS (a plus)
• Networking & OS: Strong working knowledge of Windows Server, Linux environments, Active Directory, Entra ID (Azure AD), DNS, DHCP, and print server architecture.
• Hardware & Security Familiarity: Direct experience configuring and hardening enterprise MFPs (Konica Minolta, HP, Ricoh, Canon, Xerox) and evaluating print network security postures.

Preferred Qualifications & Certifications

• Certifications:
• CompTIA Certifications (e.g., CompTIA A+, Network+, or Security+)
• PaperCut Certified Engineer (PCE) or Certified Technician (PCT)
• YSoft SafeQ Certified Partner/Engineer
• Microsoft Certified: Azure Administrator Associate or Windows Server Network Infrastructure
• Experience with scripting languages (PowerShell, Bash, or JavaScript) for custom workflow automation and server maintenance.
• Knowledge of remote access, network overlay, and monitoring tools (e.g., Tailscale, SNMP monitoring tools).
• Experience handling database maintenance (SQL Server, PostgreSQL) as it relates to print solution backends.

• Competitive base salary + performance bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off (PTO) and paid holidays.
• Employer-funded technical training and software certification programs.