Systems Analyst / IT Asset Management Analyst

The role involves working with IT, infrastructure, security, and operations teams to ensure hardware inventory accuracy, manage device lifecycles, and maintain reliable records in ManageEngine ServiceDesk Plus (SDP) and the Configuration Management Database (CMDB)., * Conduct physical inventory checks to identify and verify IT hardware across County facilities.

• Track desktops, laptops, tablets, printers, POS equipment, networking devices, and other IT assets.
• Verify asset tags, serial numbers, device models, locations, and physical conditions.
• Reconcile physical inventory with CMDB records and correct discrepancies.
• Maintain accurate asset records, including assigned users, locations, warranties, purchase dates, and lifecycle status.
• Support hardware receiving, tagging, deployment, tracking, maintenance, and retirement.
• Monitor equipment movement during office relocations, upgrades, and hardware refresh activities.
• Maintain accurate relationships between hardware assets, users, departments, software, and IT service tickets.
• Assist with hardware procurement, replacement planning, and lifecycle management.
• Coordinate the collection, secure handling, and disposal of retired equipment.
• Identify outdated, damaged, unsupported, or missing assets and recommend corrective actions.
• Develop and document IT asset management procedures and process improvements.
• Collaborate with IT, security, infrastructure, and departmental teams to maintain accurate inventory records.

• IT Asset Management (ITAM): 5+ years of experience in hardware discovery, validation, and reconciliation.
• CMDB Management: 5+ years of experience maintaining accurate CMDB data and asset relationships.
• Process Development and Documentation: 5+ years of experience developing and documenting processes.

Preferred Skills

• Experience with ManageEngine ServiceDesk Plus (SDP).
• ServiceDesk Plus reporting and data management.
• Knowledge of ITIL processes and hardware lifecycle management.
• Experience with hardware inventory tracking and reconciliation.

Ideal Candidate

The ideal candidate will have hands-on experience in IT hardware inventory, asset tracking, CMDB data management, and hardware lifecycle processes. Strong attention to detail, analytical skills, documentation abilities, and collaboration skills are essential.