Network & Infrastructure Administrator

We work with specialized technology partners: Command Link supports our firewalls and connectivity; Thrive NextGen supports Azure, Microsoft 365, Nerdio and the underlying Azure Virtual Desktop (AVD) infrastructure. Our internal team supports AVD end users. Other vendors support additional platforms. You will troubleshoot directly, coordinate expert assistance when needed, and own the follow-through to resolution-not simply pass tickets to vendors., * Administer and troubleshoot multi-site LAN/WAN networks, UniFi switches and wireless, VLANs, routing, VPNs, DNS, DHCP and connectivity.

• Work with Command Link on Fortinet FortiGate firewalls, WAN outages, security policies and escalations.
• Monitor network health; coordinate upgrades, equipment replacements, configuration backups, change control and documentation.
• Support Active Directory, Entra ID, Group Policy, MFA, Conditional Access, Windows Server and Microsoft 365; engage Thrive when appropriate.
• Troubleshoot AVD end-user access, sessions, authentication and performance; escalate platform issues to Thrive, including Nerdio/FSLogix-related concerns.
• Assist with thin clients, printers/PrinterLogic, UniFi Protect cameras and other network-connected devices.
• Support security controls, patching, incident response, business continuity and HIPAA-related technical safeguards with internal and vendor teams.
• Track vendor cases, coordinate cross-vendor troubleshooting, validate fixes and keep the CIO and stakeholders informed.
• Mentor colleagues, maintain clear diagrams and procedures, and recommend practical improvements to reliability and security.

• Minimum of 5 years of hands-on experience in network administration, IT infrastructure, or systems administration, with demonstrated technical troubleshooting and problem-solving skills.
• Strong hands-on networking skills: switching, routing, TCP/IP, VLANs, LAN/WAN troubleshooting and firewalls; Fortinet experience strongly preferred.
• Working knowledge of Active Directory, Entra ID, Group Policy, MFA and Microsoft 365; familiarity with cloud and virtual desktops.
• Proven ability to diagnose issues independently and work effectively with managed service providers and vendors.
• Excellent communication, organization, documentation, prioritization, mentoring, and follow-through.
• Sound security judgment and ability to support multiple sites and shifting priorities.

Preferred: UniFi, FortiGate, AVD, Nerdio, FSLogix, PowerShell, Azure, Intune, PrinterLogic, healthcare IT experience or relevant certifications.

This full-time role includes occasional travel to Florida facilities, planned maintenance and escalation support during critical incidents. Specific work-location and after-hours arrangements will be discussed during hiring., The ideal candidate is an experienced network and infrastructure professional who combines strong technical troubleshooting abilities with exceptional communication, organization, and follow-through.

The successful candidate does not need to be an expert in every technology Palm Garden operates. However, they must possess a strong technical foundation, understand how enterprise systems interact, demonstrate the ability to learn, and know how to effectively leverage specialized vendor support.

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance