Test Service Manager

A Test Service Manager / Manager of Admissions and Enrollment oversees testing operations, data integrity, and administrative workflows within an academic admissions and enrollment office. Essential Job Duties

• Maintains National Testing Center designation
• Administer, grade, report, and update tests such as ACT residual, GRE, GMAT, LSAT, PRAXIS, MCAT, MAT, and GED
• Provide test preparation for more popular administered tests
• Receives information in various forms and determines the appropriate method of processing.
• Responsible for the coordination/completion and the quality of the clerical work for testing services, which includes answering telephones, providing information, or routing calls to the appropriate person; opening and routing incoming mail and preparing outgoing mail, including bulk mailings; typing memos and other correspondence; maintaining office filing system.
• Responsible for creating, maintaining, and updating files and record-keeping systems; paper and/or computerized.
• Compiles and logically formats statistical data and reports.
• Disseminates information that may require explanation and interpretation of established university and departmental policies and procedures and directs individuals to sources of additional information.
• Creates and maintains database systems.
• Generates reports, memorandums, correspondence, presentation materials, spreadsheets, graphics, and other similar materials using computer systems.
• Coordinates testing services for the Disability Services Office.
• Coordinates the scheduling and administration of university testing, which includes university examinations, College Level Examination Program (CLEP), admissions placement testing, graduate school testing, math placement testing, and other specialized testing as necessary.
• Responsible for ordering office supplies.
• Supervise student employees
• Process student employee timecards and maintain appropriate records, monitoring available dollars.
• Conducts special projects and assignments as directed.
• Other related duties as assigned., The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position, and additional duties may be assigned.

• Bachelor’s Degree required
• Minimum of three years of relevant work experience.
• Demonstrated experience to successfully work under pressure and meet deadlines.
• Demonstrated experience in maintaining confidentiality
• Demonstrated experience to successfully maintain positive intercultural and interpersonal relationships.
• Demonstrated experience to successfully operate office equipment.
• Demonstrated experience to successfully provide quality customer service.
• Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
• Possess strong verbal and written communication skills.
• Typing and spelling competency.
• Demonstrated experience to successfully to use various computer software applications. Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.
• Demonstrated experience to successfully perform mathematical calculations with speed and accuracy.
• Excellent grammar and proofreading skills., To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Must have the physical stamina to work long hours, possibly standing; requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions., * Communication Skills: Ability to communicate clearly and professionally with students, faculty, staff, parents, and testing agencies.
• Customer Service: Provide courteous, helpful, and professional assistance to prospective and current students regarding testing requirements and procedures.
• Organizational Skills: Schedule examinations, coordinate testing sessions, maintain testing records, and manage multiple responsibilities efficiently.
• Attention to Detail: Ensure testing materials, student information, examination results, and records are accurate and properly documented.
• Computer Skills: Proficiency in Microsoft Office, email, data entry, student information systems, and online testing platforms.
• Confidentiality and Integrity: Maintain the confidentiality and security of student records, examination materials, and test results.
• Time Management: Prioritize assignments, meet deadlines, and ensure testing schedules are followed.
• Problem-Solving Skills: Identify and resolve scheduling conflicts, technical issues, and testing-related concerns promptly.
• Knowledge of Testing Procedures: Understand standardized testing requirements, examination policies, admission requirements, and testing security protocols.
• Teamwork and Collaboration: Work effectively with Admissions, Enrollment Management, faculty, and other university departments.
• Adaptability: Adjust to changing schedules, testing requirements, technology, and student needs.
• Professionalism: Demonstrate reliability, patience, discretion, accountability, and a positive attitude when assisting students and colleagues.

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