IT Analyst III - Salesforce Developer

Ready to make a statewide impact? Join the Utah Division of Technology Services in this instrumental role designing, developing, and maintaining a State of Utah executive agency Salesforce platform to support critical state services; help establish technical vision, build strategic roadmaps, and enact governance and development standards. In this role you will ensure that secure, scalable, and compliant Salesforce solutions are built to maximize value to the agency and improve access to important government services for the citizens of Utah., Salesforce Development

• Design, develop, test, and deploy secure, scalable Salesforce solutions leveraging Public Sector Solutions (PSS) data models, OmniStudio, and Experience Cloud to deliver seamless, compliant citizen-facing digital portals and agency workflows.
• Configure and customize Salesforce Experience, Service, and Sales Cloud, and other relevant Salesforce products.
• Develop and maintain integrations between Salesforce and other state systems using APIs, web services, and middleware, specifically MuleSoft.
• Configure secure single sign-on (SSO), OAuth flows, and identity protocols.
• Leverage Git source control and CI/CD tools to execute efficient, automated Salesforce deployments and maintain environment alignment.
• Salesforce administration tasks such as user and data management, process automation, security and access controls, analytics and reporting.

System Maintenance and Optimization

• Perform regular system maintenance, including upgrades, patches, and performance tuning.
• Monitor system performance and identify areas for improvement.
• Document technical designs, code, and configurations.
• Work within an agile development environment.
• Participate in tri-yearly Salesforce platform upgrades to mitigate system impacts., In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah, click here. Other benefits may include:
• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency Division of Technology Services (DTS): The State’s environment is a highly optimized blend of systems responsible for collecting, processing, and distributing millions of data elements daily. Learn more about DTS.

• Minimum 5+ years in IT/software engineering, including hands-on, progressive experience developing and architecting enterprise Salesforce solutions.
• Expert programmatic mastery of the Salesforce platform, specifically including advanced Apex, Lightning Web Components (LWC), and modern JavaScript frameworks.
• Extensive experience designing, configuring, and securing complex, external-facing Salesforce Experience Cloud sites.
• Deep understanding of external user security models, including high-volume portal licenses, sharing sets, external sharing hierarchies, and secure public-facing APIs.
• Advanced proficiency with source control and automated CI/CD pipelines (e.g., GitHub, Copado).
• Proven success implementing REST/SOAP APIs, MuleSoft, or event-driven integrations.
• Knowledge and implementation of enterprise security architectures, including single sign-on (SSO), OAuth, programmatic sharing, and external user access controls.
• Familiarity with Salesforce Data Cloud, Einstein/AI capabilities, Own (formerly OwnBackup), and large-scale data warehousing.
• Experience with agile development methodologies.
• Exceptional problem-solving capabilities, technical mentorship skills, and clear communication tailored for both developers and agency stakeholders.

Preferred Qualifications/Skills

• Salesforce Application Architect
• System Architect
• Experience Cloud Consultant

This job may be filled at either of the levels listed below. (Rate as listed or in accordance with DHRM Rules for current state employees.)

• IT Analyst III, $42.63 - $72.46 per hour
• IT Analyst II, $35.97 - $61.12 per hour
• IT Analyst I, $28.18 - $47.92 per hour