IT Manager

The IT Manager is responsible for stable and secure IT operations and for the maintenance and support of the IT infrastructure and IT users at MOCOM’s sites. Based in Duncan, SC, this hands-on role serves as the local point of contact for all IT matters and as the designated interface to our global IT organization in Hamburg, Germany, keeping business-critical systems reliable for our production and business teams., * IT Operations & Security: Ensure stable and secure IT operations, including data security, network access and backup systems, and support compliance, business continuity and audit requirements.

• End-User Support: Provide hands-on support for workstations, Microsoft 365, CRM, MFA, VPN, network and Wi-Fi; set up and maintain PCs, laptops, peripheral devices, user accounts and access rights.

• Infrastructure & Systems: Maintain on-site servers and data center systems (VMware, Hyper-V), IT phone systems, production IT equipment such as barcode scanners and scales, and network cabling.

• Projects & Rollouts: Plan and implement hardware refreshes, upgrades and migrations, support global infrastructure programs and group-wide IT standards, and participate in regional and global IT projects.

• Outage Management: Manage power, network and system outages, including status communication, coordination of recovery and follow-up of open actions.

• Policies & Documentation: Implement and enforce IT policies and procedures, and maintain documentation of infrastructure, assets, changes and incidents, including software license and hardware inventory.

• Procurement, Budget & Vendors: Procure IT hardware, services and consumables, participate in local IT budget planning and forecasting, and manage service contracts and provider performance.

• Degree in computer science, business informatics or a related technical field, completed IT vocational training, or equivalent work experience.
• Minimum of three years of experience in IT infrastructure, IT operations or end-user services.
• Hands-on experience with Microsoft 365, Windows servers and clients, Active Directory/identity and access management, MFA and VPN.
• Network experience, including LAN, WAN, Wi-Fi, TCP/IP, routing and Cisco switches.
• Experience independently supporting sites and working with global IT teams and external service providers.

Preferred Qualifications

• Server virtualization experience (VMware, Hyper-V).
• Manufacturing experience, including IT systems in production plants (barcode scanners, scales, etc.).

• Medical, dental, vision and an employee assistance program to support your well-being
• 401k with company match
• Casual work environment with a focus on teamwork
• Great work/life balance with PTO, paid holidays and more!

MOCOM is a family-owned company specializing in customized material solutions and a leading compounder of thermoplastic polymers. We are committed to bringing high and consistent quality, and excellent customer service to our customers and consumers.