Technical Support Specialist

KB Technologies is seeking a highly skilled Technical Support Specialist to provide dedicated onsite support for a customer’s CNC grinding, turning, and precision manufacturing equipment. This position emphasizes CNC applications, machine programming, PLC diagnostics, control systems, and manufacturing process optimization. The specialist will work with the customer’s engineering, maintenance, and production teams to improve performance, resolve technical issues, reduce downtime, and support continuous improvement.

The ideal candidate has strong CNC machine tool experience, particularly grinding applications, and understands machine programming, PLC logic, automation, electrical controls, and electromechanical systems. Machine service and maintenance troubleshooting experience is a significant advantage, but this is primarily an applications and controls position., * Provide handson applications and programming support for CNC grinding and turning equipment.

• Develop, review, troubleshoot, and optimize CNC programs for quality, cycle time, accuracy, and repeatability.
• Support machine setup, process development, grinding cycles, machining parameters, and changeovers.
• Diagnose programming, process, and machine operation issues affecting production.
• Work with operators and manufacturing engineers on productivity, part quality, and machine utilization.
• Develop and validate new machining processes and provide operator/programmer technical training.

Key Responsibilities - PLC, CNC Controls & Automation

• Diagnose PLC logic, ladder diagrams, CNC controls, and machine automation systems.
• Monitor PLC inputs/outputs, interlocks, alarms, and machine sequences to identify faults.
• Troubleshoot CNC/PLC communication, sensors, drives, feedback systems, and machine I/O.
• Diagnose servo and spindle drives, motors, encoders, positioning systems, and control interfaces.
• Support Fanuc, Siemens, and other CNC control platforms. Siemens SINUMERIK experience is a strong plus.
• Assist with authorized PLC changes, parameter adjustments, and control modifications.
• Coordinate advanced software and control issues with KB Technologies engineering and factory resources.
• Maintain backups and documentation for programs, PLC logic, machine parameters, and changes.

Key Responsibilities - Technical & Service Support

• Provide initial onsite diagnostics for electrical, electronic, mechanical, hydraulic, and pneumatic issues.
• Apply systematic rootcause troubleshooting and identify likely component failures.
• Support calibration, alignment verification, axis positioning, and functional testing within demonstrated competency.
• Coordinate with customer maintenance and KB Technologies service personnel on repairs and technical interventions.
• Recommend preventive maintenance and reliability improvements; escalate major repairs or specialized work.

Key Responsibilities - Customer Support & Improvement

• Serve as a primary onsite technical contact between the customer and KB Technologies.
• Prioritize activities based on production impact, equipment criticality, and customer needs.
• Track open issues, recurring faults, corrective actions, and improvement opportunities.
• Coordinate escalations with Applications, Service, Engineering, Parts, and factory teams.
• Communicate findings, work performed and recommended next steps; maintain safe working practices.

• Handson CNC programming, troubleshooting, and applications support experience.
• Strong PLC, ladder logic, CNC controls, and industrial automation knowledge.
• Ability to troubleshoot interactions among software, controls, electrical, electronic, and mechanical systems.
• Ability to read CNC programs, PLC logic, electrical schematics, and technical documentation.
• Knowledge of drives, encoders, sensors, I/O, precision measurement, machine setup, and manufacturing tolerances.
• Independent problemsolving, clear technical documentation, and effective customer communication., * CNC grinding experience, including cylindrical, internal, external, and precision grinding.
• Fanuc CNC programming and PLC diagnostics experience.
• Siemens CNC control system experience is a strong plus, including SINUMERIK programming, PLC diagnostics, ladder logic troubleshooting, machine parameters, and controlsystem integration.
• Grinding wheel selection, dressing cycles, compensation, workholding, and process optimization.
• Multiaxis CNC equipment, automation, legacy controls, remote diagnostics, and industrial networking.
• Strong electromechanical troubleshooting and machine service or repair experience., Preferred: bachelor’s or associate degree in Electrical Engineering Technology, Mechatronics, Automation/Controls, CNC Programming, Manufacturing Engineering Technology, or a related discipline. Technical/vocational training with extensive relevant experience is also considered. Ideally 5+ years in CNC machine tool applications, programming, PLC troubleshooting, industrial controls, or related work. Demonstrated practical capability is as important as formal education., An applications and controls specialist who is equally comfortable analyzing a CNC program, interpreting PLC ladder logic, reading an electrical schematic, and working at the machine to improve production. Strong mechanical and service knowledge is a significant advantage.