Systems Administrator I

The Systems Administrator I is the first point of contact for employees who need technology help. This role resolves day to day issues with computers, phones, printers, accounts, and software; sets up equipment for new employees; and keeps devices and inventory records in order. Because KMM supports U.S. Department of Defense programs, the Systems Administrator I follows strict security practices when handling company and customer information, including Controlled Unclassified Information (CUI). The position takes routine support off senior IT staff so they can focus on systems, security, and compliance work., The Systems Administrator I is expected to model and reinforce the following AS9100 aligned Quality Management System principles:

1. Customer Focus: Treats employees as internal customers; resolves requests promptly and courteously and keeps users informed until each issue is closed.

2. Leadership: Models security-conscious behavior and follows IT policies consistently, setting an example for proper technology use across the company.

3. Engagement of People: Shares knowledge with coworkers, helps employees build their technology skills, and contributes to a collaborative IT team.

4. Process Approach: Follows documented procedures for tickets, account changes, device setup, and equipment disposal so results are consistent and auditable.

5. Continuous Improvement: Identifies recurring issues, recommends fixes, and updates knowledge base articles to prevent repeat problems.

6. Evidence-Based Decision Making: Diagnoses problems using ticket history, system data, and testing rather than guesswork, and documents what was tried.

7. Relationship Management: Works effectively with vendors for repairs, warranties, and printer service, and with other departments to schedule IT work around production.

Essential Job Functions:

1. Provide first line technical support to employees in person, by phone, email, and the ticketing system; resolve or escalate requests within agreed response times.

2. Troubleshoot Windows computers, Microsoft 365 applications, email, network and Wi Fi connectivity, and common business software.

3. Set up, configure, and deploy computers, phones, and accessories to company standards.

4. Create, change, and disable user accounts and access during onboarding, role changes, and departures, following approved requests

5. Reset passwords and multi-factor authentication only after verifying the requester’s identity.

6. Support printers, copiers, scanners, conference room equipment, and shared devices such as employee timeclock tablets.

7. Follow KMM security policies, including the AI Tool Use Policy and rules for handling Controlled Unclassified Information (CUI); report suspected phishing, malware, lost devices, or other security incidents immediately.

8. Keep hardware and software inventory records accurate, including device assignments and physical locations; prepare retired equipment for secure disposal or reuse.

9. Write and update knowledge base articles and ticket notes so solutions can be repeated; escalate complex issues to senior IT staff with clear notes.

10. Assist with IT projects such as equipment refreshes, software rollouts, and office moves, and coordinate with vendors for repairs and service.

11. Perform other duties as assigned to support departmental and organizational objectives., * Office and manufacturing shop floor environment, with regular walking between buildings and work areas. * Occasional work under desks, in tight spaces, or on ladders to install or troubleshoot equipment. * Occasional after-hours or weekend work for planned maintenance. * Work follows security controls required for handling Controlled Unclassified Information.

Travel Requirements

• Occasional local travel between KMM buildings in Dickinson.
• Rare travel to the Killdeer or Kerrville locations to support projects.

• Required:
• High school diploma or equivalent.
• Preferred:
• Associate degree or technical certificate in information technology.
• CompTIA A+ certification; Network+ or Security+ a plus.

Experience

• Required:
• 1 to 2 years of experience in help desk, desktop support, or a similar customer facing technical role (relevant schooling or military experience may substitute).
• Preferred:
• Experience with Active Directory / Entra ID, Intune or another device management tool, and a ticketing system.
• Experience in a manufacturing, aerospace and defense, government contracting, or another regulated environment.

Skills

• Working knowledge of Windows 10/11 and Microsoft 365.
• Methodical troubleshooting and sound judgment about when to escalate.
• Clear, patient communication with non-technical coworkers.
• Organized and dependable, with careful follow-through on documentation.
• Ability to handle confidential and sensitive information with discretion.

OR

An acceptable combination of education and experience.

ITAR Requirements

This position requires compliance with U.S. export control laws. Candidates must be U.S. citizens or lawful permanent residents as defined by 8 U.S.C. 1324b (a) (3). This position also requires a background check before hire, completion of security awareness and CUI handling training at hire and annually, and acknowledgment of KMM’s acceptable use, AI tool use, and information security policies.

Tools, Systems, and Software

• Windows 10/11 desktops and laptops
• Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
• Active Directory / Entra ID and multi-factor authentication
• Device management (Intune or equivalent) and remote support tools
• IT ticketing system and knowledge base
• Printers, copiers, and multifunction devices; mobile phones; conference room equipment, * Ability to remain seated or standing for extended periods.
• Ability to lift or move items up to 40 pounds, such as computers, monitors, and printer supplies.
• Frequent reaching above, at, or below shoulder level; regular handling of documents and office equipment.
• Occasional bending, kneeling, crawling under desks, and climbing ladders to install or troubleshoot equipment.
• Regular use of a computer keyboard and mouse requiring fine motor skills and finger dexterity.
• Ability to read small print and view computer screens for prolonged periods.
• Ability to move between work areas within the facility; occasional travel to other locations may be required.
• Ability to speak and hear clearly for phone calls, meetings, and employee interactions.
• Ability to learn new tasks, remember processes, maintain focus, work independently, communicate effectively, and make timely decisions in a workflow-driven environment.

Founded in 1987, KMM stands as a premier contract manufacturer specializing in electrical wire harnesses. With production facilities in Killdeer and Dickinson, North Dakota, as well as Kerrville, Texas, we build mission-critical components that help keep the world connected and secure on land, in the air, and beyond.

Our wire harnesses are integral to both commercial and military aircraft, space exploration, and advanced weapons systems. They manage power and data transmission for essential functions such as cockpit control, autopilot, weapons bays, flight data recording, torpedoes, smart munitions, and space communications.

At KMM, excellence is not just a standard, it’s our culture. With an unwavering dedication to quality, innovation, and customer satisfaction, we’ve earned our place as a trusted partner across the aerospace and defense industries. Our ability to adapt swiftly and respond to evolving customer needs has made us a key contributor to some of the most respected commercial and military platforms in the world.