CSS System Specialist (Information Systems Specialist 3)

Enterprise Information Services (EIS) is a state government-wide information technology (IT) program led by Oregon’s Chief Information Officer (CIO). Cyber Security Services (CSS) is an information security management section within EIS. It acts as a shared information security resource for the state of Oregon. CSS’s mission: Leading Oregon Government to safeguard the State’s information resources. Join this essential team as Cybersecurity System Support!

What You’ll Do

You will provide comprehensive customer support and technical assistance for enterprise cybersecurity software platforms, including supporting system administration, configuration, maintenance, and application enhancements. Assist with implementing software changes, troubleshooting technical issues, and identifying opportunities to improve system functionality that supports program needs. Provide high levels of customer service and participate in cross-functional problem-solving teams.

Support customers via phone, computer, and in-person to address general inquiries, prioritize and manage support tickets, and provide troubleshooting and IT support. Also supporting report preparation and distribution, helping implement software changes, identify and resolve software and hardware compatibility issues, monitor software performance and service quality, collaborating with internal teams to address issues, create and update process documentation, and support ongoing improvements to cybersecurity applications.

Review the full position details, duties and working conditions here.

• Two (2) years of information systems experience in: cybersecurity, software support, help desk, system administration; OR
• An Associate’s degree in Computer Science, Information Technology, or closely related field, OR completion of a two (2) year accredited vocational training program in information technology or closely related field.

Desired skills and attributes: If you bring these skills and experience, be sure to show us-this is how we evaluate candidates for next steps!

• Experience and knowledge of HTML and related technologies to support system customization and user interface enhancements.
• Excellent skills in communicating effectively with technical and business partners in writing and in oral expression including making presentations and working collaboratively with technical and business partners.
• Skilled in establishing and maintaining effective working relationships with superiors, subordinates, peers and other agencies and the public.
• Ability to practice critical thinking skills, including scientific methodology, analyzing technical methodologies, business practices and technical reports.
• Experience with Microsoft Word, Excel, Access, and Outlook.
• Skill managing multiple and competing priorities with short deadlines, ensure completion of projects and assignments including the ability to use sound judgment and critical thinking to interpret, prioritize and follow policy direction.
• Extensive experience in cybersecurity or information technology is not required. However, you will be expected to continually work with and learn from our security team and stay current with the latest cybersecurity concepts and risks., * Applicants must be authorized to work in the United States. Applicants who require VISA sponsorship will not be considered at this time.
• Employee will be required to possess and maintain a valid driver’s license issued by the state where the employee resides or provide an acceptable alternate form of transportation .

• Comprehensive Health Coverage: Low-cost medical, vision, and dental plans for you and your family. Additional benefits include life insurance, short- and long-term disability, deferred compensation savings plans, and flexible spending accounts for health and childcare. Optional benefits including life insurance, disability, FSA, and more
• Generous Paid Time Off: 11 holidays, 3 personal business days, monthly sick leave and vacation leave that increases with years of service.
• Career Development: Opportunities for professional growth and advancement.
• Get There - Oregon’s easy-to-use carpool matching tool and trip planner.
• Public Service Loan Forgiveness: You may qualify for the PSLF program.
• Hybrid Work Opportunity: This position supports a hybrid work schedule. You can expect to work in the office 1-2 days per week, with work arrangements periodically reviewed to ensure business needs are met.

The Department of Administrative Services (DAS) Team strives to create an environment that is supportive and encourages work-life balance and innovation. Enterprise Information Services (EIS) is a state government-wide Information Technology (IT) program led by an administrator who also serves as Oregon’s Chief Information Officer (CIO). The EIS team is built on collaboration and support. We work together to ensure our customer agencies receive the highest quality of service. We take pride in our work and look for ways to innovate. EIS is committed to hiring highly skilled, diverse and dedicated employees who will bring a unique skill set to the team.