Technical Analyst

Technical Analyst position is targeted specifically to contractors with 8 or more years of relevant information technology experience to support the company’s team in developing industry leading web, mobile, chat and voice solutions to meet our Members’ evolving financial needs. The role involves collaboration with business analysts, solution architects, developers, and testers to assess needs and define the technical system requirements for solutions.

Responsibilities:

Assume leadership of collaboration with product ownership to translate business need into the technical system requirements of the product

Proactively identify requirement gaps and issue to product ownership

Ensure non-happy path scenarios are considered and handled

Advocate for solutions that consider ease of maintenance and component reuse opportunities

Leverage available documentation and exercises test versions of applications and APIs to understand existing functionality to inform enhancement opportunities and creation of new capabilities

Investigate enterprise and vendor APIs to determine whether necessary data is available to support intended system capabilities

Map data between interfacing systems

Assist lead analysts in developing and prioritizing features and epics to ensure work focuses on requirements with maximum value and are aligned with product delivery strategy

Participate in project planning, sprint and release planning, daily stand-up meetings (scrums), demos/reviews, retrospectives, backlog refinement meetings, and other Scrum-related meetings.

Perform application and services tests/validations

Responsible for creating system requirement documentation for applications and services, including interface specifications

Provide demos to internal project team, as well as to business stakeholders.

Works closely with Business, Quality Assurance team and developers on projects and to address production issues

Demonstrate ability to excel in a fast-paced environment with aggressive timelines that require managing multiple priorities concurrently

Utilize system documentation, database information, application logs and scenario testing to determine root cause of system issues.

Have general understanding or working knowledge of the following:

Services-oriented architecture / microservices

Multi-tier applications (presentation tier/services-processing tier/data management tier)

Enterprise and vendor API integration

Managing system behavior through configurable variables

Ability to write SQL queries

Problem solving skill - Works well under pressure and challenges, team-player, good listener, analytical, creative, approachable, etc.

Excellent verbal and written communication skills with the ability to partner with various levels of leadership within the organization

Conducting complex technical analysis across multiple products

Work in Agile methodology

Writing requirements for a system

Writing front end mobile and/or web application requirements is a plus

Writing back end service requirements is a plus

Experience using tools such as Postman or SoapUI to exercise APIs is a plus

• Must Have’s:

Experience capturing technical requirements for information systems/applications

Experience working with APIs

Familiarity with multi-tier applications (application layer, services layer, data layer)

• Nice to Have’s:

Experience using tools such as Postman or SoapUI to exercise APIs

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.