ServiceNow Designer (Active TS/SCI Clearance with CI Poly Required)

The NMS IT Software Designer will provide expert knowledge of network management systems, operating systems, commercial software, government software, and full integration of toolsets and servers. This position requires office presence a minimum of 5 days per week.

• Deploy, administer, develop, and integrate the ServiceNow suite on RHEL and Windows; collaborate with database developers on database connectivity, schema, and performance requirements
• Work with Agile/Scrum and SDLC processes to plan, build, test, and deliver ServiceNow features; participate in stand-ups, sprint planning, reviews, and retrospectives
• Collaborate with Project Managers and Technical Leads to communicate status, risks, and technical challenges; provide estimates and technical inputs
• Design and implement integrations between ServiceNow, Cisco Network Services Orchestrator (NSO), GOTS, and other enterprise tools using REST/SOAP APIs, IntegrationHub, and MID Server
• Create and maintain technical documentation (design specs, runbooks, and user guides) and support user handoff training when required
• Monitor application performance and availability; build dashboards/alerts and proactively remediate issues
• Implement security hardening and compliance controls; support RMF authorization and accreditation (A&A) by producing artifacts, remediating findings, and applying DISA STIG/SCAP benchmarks and customer-specific requirements
• Support the automation of ServiceNow deployments and related tasks by contributing to the development of scripts using Ansible, Python, Terraform, and PowerShell; assist in creating test, validation, and verification scripts
• Troubleshoot and resolve complex system and service issues; perform and document Root Cause Analysis (RCA) and implement corrective actions
• Conduct system performance analysis and tuning to optimize configurations and throughput
• Execute engineering tasks across the SDLC, adhering to change/release processes and delivering within scope and schedule
• Package and deliver well-engineered solutions for Operations to deploy to production with minimal manual steps and a high success rate
• Perform additional duties as assigned in a dynamic environment to support evolving business and technical requirements

• Clearance: Active TS/SCI with CI Polygraph required
• Experience & Education: Candidate must have 10 years of experience that can be a combination of work history and education (Doctorate + 3 years, Master’s + 4 years, Bachelor’s + 6 years, Associate’s + 8 years, or High School Diploma + 10 years)

• Certifications:

• DoD 8140 Information Assurance Technical (IAT) Level 2 compliance (CompTIA Security+)
• ServiceNow Certified System Administrator (CSA)
• CompTIA Network+ or network background equivalent (desired), * Must have at least 1 year of relevant ServiceNow experience (scripting/developing using JavaScript, integrating ServiceNow with external systems using Java, Python, Perl, or PowerShell)
• Experience working across concept, design, engineering, production, and sustainment phases of the ServiceNow SDLC
• Experience with Agile, Scrum, or SDLC methodologies
• Cross-platform and integration experience: Windows, Linux, Juniper, and Cisco
• Foundational knowledge of RDBMS and SQL concepts with the ability to collaborate effectively with infrastructure DBAs on slow query patterns, table index requests, and platform schema designs, * Ability to work independently and with geographically diverse team members
• Capability to process and analyze customer trouble calls/tickets and implement solutions independently
• Strong written, verbal, organizational, and critical thinking skills
• Proficiency in Microsoft Office products (Word, Excel, PowerPoint, Outlook)

• Salary Range: $95,000 - $109,000 (A good-faith estimate reflecting various experience levels, skills, geographic location, and contractual requirements)

• Benefits Package:

• Comprehensive Health, Dental, and Vision Insurance
• Basic Life and Disability Insurance
• Paid Holidays and Paid Time Off (PTO)
• Paid Parental Leave
• Tuition Reimbursement
• 401(k) Plan with Company Match