IT Support Associate

Expedient is hiring an entry-level opportunity that offers a fast-track to learning, promotion and career growth. The IT Support Associate, in our Upper Arlington/Columbus, OH data center, will join the Operations Support Center (OSC) team and will receive fully paid training (including industry certs) and hands-on experience with a variety of technical platforms including virtualization technology, networking, data protection, Windows, disaster recovery, Linux/Unix and infrastructure., * Handle Tier 1 tickets, daily shift walks, routine audits, remote hands requests, etc.

• Follow strict security protocols to allow client access requests inside the data center using specific access control criteria
• When necessary, enforce security protocols – for example, if a client requests to remove equipment without prior notification or as per contractual obligation
• Follow shipping and receiving procedures to ensure the secure transport of materials to and from the facility
• Cover the front desk phone, and conduct physical and virtual security checks
• Process and prioritize client and employee technical requests by phone, email or in person
• Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support, Cover Letter* Can you work evenings? References: Please enter names and contact information: I understand that this application will be considered active for a period not to exceed six months.

I understand that Expedient requires a pre-employment drug screen as a condition of employment. I understand that Expedient requires a criminal background check as an additional condition of employment.

I authorize the company to investigate references and other information presented and I authorize my previous employers to verify and release any information requested in order to process my application for employment. I release from liability Expedient and its representatives for seeking such information and all other persons or corporations or organizations for furnishing such information.

I certify that the information set forth in this application are true and complete. I understand that false statements or omissions may result in my disqualification as an applicant or termination if I’m employed.* YES If a current Expedient employee referred you for this position, please provide their name for our records. Please provide your salary expectation.* Do you currently live in the same area as the location listed in the job post?* What state do you live in?* Do you have reliable transportation for this position?* Are you currently, or have you ever been employed by Expedient?* Do you currently have a non-compete/non-disclosure agreement with your existing or former employer?* Do you need, or will you need in the future, any immigration related support or sponsorship from Expedient in order to begin or continue employment with Expedient? This includes support (such as J-1, F-1 CPT letter, OPT, STEM OPT Training Plan) and visa sponsorship for employment (H-1B, H-1B1, E-3, O-1, or TN).* The following questions are entirely optional. To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more. Gender Race/Ethnicity Human Check*

Applicants should be able to show some experience with IT and technology; acceptable experience can include self-study, technical school or work experience. However, on-the-job training covers the technology and the business of Expedient as well as learning opportunities regarding basic support requests, monitoring and client service., * Industry certification(s) preferred (such as the CCNA, CompTIA A+ or Network+, for example)

• A strong passion for a career in IT and/or technology and evidence showing IT experience
• Associate degree in a technical discipline or technical equivalent work experience
• Previous exposure to or experience in an IT environment
• Previous customer-service work experience
• Must always be professional and patient, as this is a client-facing role
• Excellent written and verbal communication skills
• Strong analytical and independent problem-solving skills
• Ability to prioritize and manage multiple responsibilities that are time-sensitive
• Having a willingness and ability to learn quickly
• Must pass pre-employment screens

Physical Tasks/Demands:

• Sitting - stationary/seated position during the workday in order to check in visitors
• Walking - must be able escort visitors to their equipment; must be able to walk the entire perimeter of the physical plant/data center several times during the shift to conduct hands-on assessments ensuring building safety compliance by checking doors, checking temperature sensors in various areas of the server room/data center
• Lifting - frequently lifts lightweight items and occasionally lifts heavy-weight materials such as equipment, parts, computer and server hardware
• Dexterity - must be able to lock/unlock security cages, operate security kiosk and print out visitor badges, operate loading dock equipment; must be able to climb and balance oneself on a ladder, must be able to stoop, kneel, crouch, and crawl into tight places to access computer hardware, to conduct safety checks, to move equipment, install equipment, etc. as required

Sponsorship is not provided. Expedient does not engage with third-party recruiting or staffing firms.

The Schedule and Shift Premium: This position operates on a regular schedule of Monday through Friday and includes an additional bonus, paid out upon completion of the initial training.

Professional Development & Training: Expedient places high value on professional development and education. We will cover the costs up front for our IT Support Associates to obtain relevant technical certifications such as CompTIA, A+, Network + etc. Certain certifications that are higher in difficulty to obtain have attached bonuses for completion.

Rate of Pay: The hourly rate of pay is closely based on your technical experience and knowledge, work experience and/or academic experience. This entry-level role seeks a candidate who is passionate about starting and growing their career in IT. The annual anticipated range of pay for this non-exempt position is $37,000 - $43,000 per year. The role is eligible for overtime and includes a biweekly shift premium., WORKING FOR EXPEDIENT We prioritize ongoing education and continuous innovation to remain at the forefront of the information technology landscape. Our commitment to learning is reflected in our comprehensive employee training and tuition reimbursement programs, which are driven by our employees and funded by Expedient 100%.

For our full-time employees we offer an exceptional benefits package including three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care. We offer parental leave, top-tier medical, dental, and vision, disability and life insurance, at an affordable rate, wellness engagement opportunities, and a 401(k) with a generous match.

We also recognize the importance of a comfortable and convenient work environment. We offer a hybrid work model for many roles, paid parking and other perks.