IT & Theater Manager

The IT / Theater Manager leads daily theater operations and serves as the on-site technology lead for the location. This role oversees film projection, audio/visual systems, point-of-sale (POS) and network equipment, and the theater floor team to deliver reliable, high-quality guest experience.

Working under the general direction of the General Manager, the IT / Theater Manager ensures every show starts on time and runs smoothly, every system is working before doors open, and every team member follows the Company’s service standards, policies, and procedures.

ESSENTIAL JOB FUNCTIONS:

Theater Operations & Leadership

• Oversee daily theater operations, including box office, concessions, auditoriums, lobby, and guest service areas.
• Ensure all guests are greeted promptly and provided with the highest level of customer care.
• Create and oversee department schedules to maintain adequate staffing levels per operational needs.
• Train, coach, and develop team members, ensuring proper onboarding and adherence to the Company’s service standards.
• Manage and document employee performance and disciplinary processes in alignment with Company policy.
• Monitor and manage employee rest breaks, meal breaks, and overtime in compliance with state labor laws.
• Manage the cleaning crew and ensure the overall cleanliness and maintenance of all auditoriums, restrooms, and public areas.
• Ensure all standard operating procedures (SOPs) and Company policies are followed consistently.
• Maintain and update operational checklists, shift logs, and communication notes.
• Listen, communicate, and work to resolve guest concerns promptly and professionally.
• Perform daily opening, closing, operational, and administrative duties as assigned.

Projection & Audio/Visual Operations

• Start and monitor projectors and ensure consistent image and sound quality during all showings.
• Build and maintain show playlists, content, and schedules in the Theater Management System (TMS).
• Ingest and manage film content and keys, and confirm all titles are ready before showtime.
• Perform routine projector and sound system maintenance and coordinate repairs with outside vendors.
• Respond quickly to show interruptions and lead recovery to minimize impact on guests.

IT & POS Support

• Serve as the first point of contact for on-site technology issues, resolving hardware, software, and network problems.
• Install, configure, and maintain computers, tablets, printers, scanners, and network devices.
• Diagnose and resolve issues with POS terminals, receipt printers, kiosks, and card readers.
• Manage employee POS access and permissions with correct role-based security settings.
• Maintain ticketing POS functions, including ticket sales, refunds, comps, and report generation.
• Escalate issues to corporate IT, the venue partner, or outside vendors when needed, and track them to resolution.
• Be available by phone or text for urgent technical support needs outside of scheduled shifts.

Partnership & Collaboration

• Foster effective working relationships with team members, supervisors, guests, vendors, and the venue partner.
• Follow the venue partner’s operating requirements for the building and its equipment.
• Collaborate with the General Manager on operational goals, budgeting, and process improvements.
• Report guest incidents, maintenance concerns, and team member injuries promptly to management and HR.
• Complete all other duties and functions as assigned by the General Manager.

The associate is held accountable for all duties of this job and any additional responsibilities as assigned.

• High school diploma or equivalent required; degree or certification in Information Technology or a related field preferred.
• Minimum of two (2) years of supervisory or management experience in a cinema, entertainment, or hospitality operation.
• Minimum of two (2) years of experience in IT, POS, or technical support.
• Fluent knowledge of Theater Management Systems (TMS) and digital projection operations required.
• Experience with cinema ticketing and POS software highly preferred.
• Working knowledge of network troubleshooting, hardware setup, and remote support tools.
• Proficiency in Microsoft Office and scheduling systems preferred., * Must be legally authorized to work in the United States.
• Must be 21 years of age or older.
• Must be able to read, write, and communicate clearly in English.
• Full availability required, including evenings, weekends, holidays, and special events.
• Demonstrated dependability regarding attendance, punctuality, and follow-through.
• Ability and willingness to learn new systems and skills as business needs evolve.
• Demonstrated ability to:
• Work independently and maintain self-motivation.
• Communicate clearly, effectively, and responsively.
• Exercise diplomacy, discretion, and professionalism in all interactions.
• Exhibit strong organizational and multitasking skills.
• Manage multiple projects, set priorities, and adapt to changing needs.
• Remain calm and solve problems quickly under pressure.
• Conduct oneself in accordance with the Company’s policies and procedures.
• Progress, effectiveness, and conformity with established objectives, standards, and policies will be reviewed by the General Manager on a weekly or monthly basis.

WORK CONDITIONS:

• Ability to work a variable schedule, including shifts from early morning through late night.
• Must be able to lift and/or move up to 25 pounds regularly and up to 60 pounds occasionally.
• Must be able to climb ladders and work in projection booths and other tight equipment spaces.
• Manual dexterity and coordination are required for equipment setup, troubleshooting, and administrative tasks.
• Frequent standing, walking, lifting, twisting, and bending throughout the shift.
• Must be able to work in environments with varying noise levels and low lighting.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position., * Associate (Preferred)

Experience:

• IT: 2 years (Required)
• Supervising: 2 years (Required)

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance