Lead Engineer, Applications

• Quick response technical support customer issues or inquiries
• Work with internal teams to resolve customer issues and complete Root Cause Analysis
• Provide technical support for PLM and Quality team customer interactions
• Review PLM and R&D product specifications, providing real-world feedback to new product development
• Review and/or propose test scope and detailed plan.
• Review with R&D team and conduct any necessary pre-testing to ensure trial success Perform testing at customer site as required *

Customer Demo and Trial Support - 30%

• Review and/or propose test scope and detailed plan.
• Review with R&D team and conduct any necessary pre-testing to ensure trial success
• Perform testing at customer site as required

Technical Training and Documentation - 20%

• New product installation and operation training for the front line customer support team
• Provide technical Customer Installation and Operating documentation, Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System.

Culture Commitment

Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent Corp.

• M.Sc. or B.Sc. degree in Electrical Engineering, Computer Science or Physics
• 6+ years working experience in optical communication companies as technical support manager or engineer, development engineer or system verification engineer.
• Experience with the following technologies: Coherent optical transceivers, DWDM, OTN, optical network architectures, and network management protocols.
• Experience investigating field issues and RMA support
• Experience using and troubleshooting network management system
• Experience in coding Python script is preferred.
• Experience in product development is preferred.

Skills

• Travel 25% to 33% of time, to meet customer support needs
• 7x24 on-call support
• Strong communication and negotiation skills
• Creative, analytical and structured problem-solving capability

Team oriented and a self-starter

Working Conditions

• Working conditions typical of a climate controlled and professional office environment. This role routinely requires use of standard office equipment such as computers, phones, copiers, filing cabinets, etc.