System Administrator Level 3 (MSP)

This is a senior technical role for an experienced MSP engineer who enjoys solving the issues other technicians cannot. You will take ownership of complex escalations across systems, networking, cloud, cybersecurity, backups, and client infrastructure while also contributing to automation and infrastructure projects.

You will serve as a Tier 3 technical resource across the organization, working closely with service, projects, security, compliance, and leadership teams.

What You Will Own

Resolve advanced Tier 3 escalations across client systems, networks, cloud platforms, cybersecurity, backups, and applications

Perform root cause analysis and determine the right path to resolution through troubleshooting, research, vendor support, or engineering changes

Build PowerShell scripts and RMM automations for remediation, software deployment, vulnerability management, and new services

Troubleshoot advanced networking issues involving firewalls, switching, routing, wireless, VPNs, and security configurations

Support backup, disaster recovery, restores, recovery testing, and failed backup remediation

Assist with server deployments, virtualization, Firewall replacements, network segmentation, VLANs, and infrastructure upgrades

Document troubleshooting, resolutions, and technical recommendations clearly for clients and internal teams

MSP experience supporting multiple client environments is required

Strong Tier 3 troubleshooting experience across systems, networking, cloud, cybersecurity, backups, and infrastructure

Advanced Microsoft administration across Windows Server, Microsoft 365, Active Directory, and cloud environments

Strong networking and Firewall experience, including Cisco and SonicWall technologies

Hands on virtualization experience with VMware and exposure to Citrix environments

Experience supporting cloud platforms, cybersecurity tools, backup, disaster recovery, and infrastructure monitoring

PowerShell Scripting or automation experience strongly preferred

Experience with ConnectWise or similar PSA, RMM, and MSP service delivery platforms

Ability to independently diagnose complex issues and drive them through resolution

Strong client communication, documentation, and technical leadership skills

Microsoft, Cisco, VMware, CompTIA, or similar certifications are a plus

$100,000 to $115,000 salary

Performance based incentives

Health, Dental, and Vision Insurance

401(k) with 3% employer match

Ongoing professional development and technical training

Strong advancement opportunities within a growing MSP and cybersecurity organization Location Levittown, NY, United States of America Industry IT Rate $100k - $115k Company Bowman Williams