Assistant Vice President for Enrollment Technology, Operations and Data Strategy

Rutgers, The State University of New Jersey is seeking an Assistant Vice President for Enrollment Technology, Operations and Data Strategy for the University Academic Affairs. Among the key duties of the position are the following:

• Provides university-wide leadership for emerging technologies, CRM strategy, data integration, operational analytics, and business-process improvement supporting Enrollment Management and Student Success across Rutgers.
• Leads the university-wide strategy, governance, and continuous improvement of Slate, Salesforce Marketing Cloud, Degree Audit, and related enrollment technologies.
• Evaluates emerging technologies and develops strategic recommendations, roadmaps, and implementation priorities that support the full student lifecycle, including recruitment, admissions, financial aid coordination, student communications, retention, progression, and student success across campuses and Chancellor-Led Units.
• Brings together enrollment and student-success data that may be housed across schools, campuses, departments, programs, administrative units, and systems.
• Develops university-wide strategy for connecting and analyzing decentralized information so that senior leaders can respond to institutional trends, gaps, risks, opportunities, and student populations that may not be visible within a single unit or system.
• Works in partnership with OIT, OIRDS, Chancellor-Led Units, academic units, communications, and other university stakeholders
• Establishes shared strategy & standards, improves data quality and integration, and advances coordinated technology and process-improvement initiatives.

• Provides university-wide strategy, governance, analysis, and coordination, while operational units retain responsibility for daily processing, regulatory administration, service delivery, and local program management., Working Hours Standard Hours 37.50 Daily Work Shift Work Arrangement Consistent with the current application of Rutgers Policy 60.3.22 or the applicable provisions of relevant collective negotiations agreements, this position may be eligible for a hybrid work arrangement. Flexible work arrangements are not permanent, subject to change or discontinuation, and contingent on the employee receiving approval in the FlexWork@RU Application System. Union Description Admin Assembly (MPSC) Payroll Designation PeopleSoft Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility ABP, * This position operates in a standard professional office environment and requires regular use of a computer and related technology.

• The role may require occasional travel to Rutgers campuses and university locations, participation in meetings outside standard business hours, and engagement with implementation teams, campus partners, or vendors as needed.

Special Conditions Posting Details

Minimum Education and Experience

• Master’s degree in higher education administration, business administration, information systems, data management and analytics, public administration, or a related field, or an equivalent combination of education and experience.
• Minimum of seven years of progressively responsible leadership experience in higher education enrollment management, enrollment technology, CRM administration, student information systems, data analytics, or a closely related field.

Certifications/Licenses Required Knowledge, Skills, and Abilities

• Experience leading complex technology implementations, enterprise systems initiatives, or business process improvement efforts in a complex organization.
• Experience supervising professional staff, managing complex projects, and leading cross-functional teams.
• Ability to collaborate effectively across academic and administrative units in a large, complex organization.
• Knowledge of CRM systems, enterprise applications, data governance, reporting, and business process improvement.
• Strong project management, organizational, and change management skills.
• Ability to analyze information, solve complex problems, and exercise sound independent judgment.
• Excellent leadership, communication, interpersonal, and relationship-building skills.
• Knowledge of FERPA, privacy requirements, records management, and responsible data stewardship.
• Commitment to student success, inclusive excellence, and collaborative leadership.
• Advanced knowledge of higher education enrollment management, CRM systems, data quality, operational process improvement, analytics, and technology implementation., * Doctoral degree or additional graduate study in higher education administration, information systems, business administration, organizational leadership, or a related field.
• Direct experience leading the implementation, administration, governance, or optimization of Slate CRM in a complex higher education environment.
• Experience integrating Slate with Salesforce Marketing Cloud or other enterprise CRM and constituent communication platforms.
• Experience with business intelligence tools, CRM reporting, and dashboard development (e.g., Tableau, Power BI, SQL).
• Professional certification or demonstrated experience in project management, change management, Lean Six Sigma, Agile, or similar process improvement methodologies.

Equipment Utilized

• Slate CRM; Salesforce Marketing Cloud; student information systems; approved reporting environments; SQL or data query tools; dashboarding and business intelligence tools such as Tableau or Power BI; CRM reporting and analytics tools; document imaging and records management systems; project management and collaboration tools; and standard office productivity software., All offers of employment are contingent upon successful completion of all pre-employment screenings.

Grade 10 Salary Details Minimum Salary 143712.000 Mid Range Salary 181901.000 Maximum Salary 220090.000, Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey’s preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses.