Network Engineer L1 / L2

• Perform scheduled data center maintenance activities.
• Execute rack-and-stack operations, including network hardware installation, removal, and replacement.
• Troubleshoot network equipment, server hardware, and connectivity issues.
• Perform cable management, patching, labeling, and connectivity verification.
• Follow established MOP, SOP, and EOP procedures, along with client safety and security requirements.
• Coordinate with remote engineering teams and NOC personnel, providing regular onsite updates.
• Complete work orders, checklists, photographs, and Proof of Delivery (POD) documentation.

• 3-6+ years of experience in network engineering, data center operations, Smart Hands, or IT field support.
• Hands-on experience with network switches, servers, racks, and cabling.
• Basic networking knowledge and hardware troubleshooting skills.
• Familiarity with MOP, SOP, and EOP procedures.
• Strong communication, coordination, and documentation skills.
• Ability to work independently at client sites.

Requirements

• Previous network engineering, data center, or Smart Hands experience preferred.
• Flexibility to work weekends and night shifts when required.
• Must have reliable transportation.
• Ability to pass client background checks and meet security requirements.
• Relevant networking or IT certifications are a plus.

Engagement Type

• Contract-based, onsite technical support.
• Assignments may vary based on project requirements and scheduled maintenance activities.
• Candidates must be available to work independently at assigned client locations.