Infrastructure Design Technician

What You Will Be Doing Daily Responsibilities

• Responsible for internal network order fulfillment and designing circuit paths and equipment loads within the network.
• Within the design responsibilities, accountable for producing an accurate design layout record that demonstrates an understanding of the network, and documentation to support network failures and maintenance activity.
• Designs/Redesigns Layer 1 circuit layout records in TIRKS database to accurately reflect the network build including DWDM, SONET, TDM, Ethernet and IP across the Network.
• Resolve any inventory discrepancies in accordance with the EIRG/FIRG database and job aids.
• Collaborate with Planning and Engineering to build and provision equipment and infrastructure circuits that support our customer needs.
• Understand the fiber cable configurations in relation to the above solutions.
• Maintain and Support Network Infrastructure records in all applicable applications.
• Process orders according to SLAs. Meet on-time performance and quality standards.
• Manage the assigned queue demonstrating strong time management skills and commitment to customer excellence.
• Provide technical support to internal and external customers for engineering, installation, and testing as required for the successful completion of all network orders.
• Perform project-based duties based on organizational growth demands.

• Knowledge of optical networking equipment such as Ciena, Fujitsu, Alcatel/Lucent.
• Knowledge of telecommunications inventory systems such as TIRKS, OMNIvue, WMS, WFMT, BOSS
• Knowledge of inside plant fiber optic structured wiring design, construction, and operations.
• Excellent written and verbal communication skills.
• Able to demonstrate teamwork and strong problem-solving and analytical skills
• Self-Motivated and works independently to achieve KPI expectations.
• Able to follow established procedures to fulfill order requirements accurately and efficiently.
• Exhibits continual learning and development by improving job skills through on-the-job training and all available learning pathways.
• Robust technical understanding of voice, data, Ethernet products and related equipment, as well as keeping up with new products or product changes and procedures/design consumption rules.
• Expert understanding of design, including both on-net and off-net routing requirements.
• Ability to work in multiple design systems, both legacy and next-generation.
• Ability to quickly evaluate challenges and make recommendations for remediation.
• Attention to detail to ensure entrance and exit criteria are met in accordance with the customer’s expectations.
• Demonstrate ability to efficiently and accurately design and process internal network orders.
• Knowledgeable and proficient in complex provisioning requirements, technologies, and delivery.
• Working knowledge of equipment elements and solutions across switched and special access, Optical Ethernet solutions, local loop and long-haul transport in the telephony network, and access and provision DACS cross-connects.

Desired Skills & Experience

• Previous experience designing infrastructure circuits in a telecommunications network.