Technical Customer Success Expert

HP’s Digital Solutions team is looking for a US based post sales technical Customer Success Specialist to join the team to help customers implement HP’s software solutions with a focus on DEX and endpoint security. The ideal candidate understands Microsoft Windows endpoints, Azure, Intune, and has experience with service delivery., * Serve as the customer’s post-sales HP Digital Solutions expert.

• Assist customer in whatever manner is required as it relates to implementing and integrating HP software solutions within the customer’s environment.
• Work to ensure that HP products are properly integrated with existing customer tool sets.
• Be the customer’s voice internally, airing their feature requests, support issues, and concerns, and championing them to solution.
• Establish a regular cadence with customer to ensure they are getting full value out of their HP software investment.
• Deliver product training to partners, customers, and other stakeholders.
• Provide technical management & escalation within accounts, providing customers with access to product and engineering teams for issue resolution.
• Drive customer satisfaction by delivering technical documentation and information to customers.
• Document customer activity within the CRM.

• Bachelor’s degree in Computer Engineering, Systems Engineering, or equivalent experience.

8+ years of experience in:

• Developing, implementing, managing, and sustaining Enterprise IT systems.
• Windows endpoint operating systems and endpoint management.
• Service delivery involving endpoint solutions.
• Endpoint solution architecture and management.
• Customer-facing roles supporting software-based services and customer success.
• Building and maintaining relationships across multiple organizational levels.
• Software deployment tools and technologies (e.g., SCCM, Intune, PowerShell).
• Deploying, troubleshooting, and updating endpoint software.
• Managing stakeholder relationships within customer environments.

Additional Requirement

• Ability to travel up to 25% to support customer activities.

The pay range for this role is $93,400 to $143,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience., HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview (https://hpbenefits.ce.alight.com/) )

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (United States of America)