Implementation Specialist

The Implementation Specialist is primarily responsible for leading new client implementations, client contract changes, and internal or special projects. Each project relies on a customized plan that can include: hands on training (remote or on-site), consulting, data migration planning and action, customized workflows and processes (internal and client), client relationship management and overall project management. The Specialist is responsible for the outcome of the project and takes responsibility for its success.

Individuals in this role will work as a part of a team of peers to handle incoming project requests, and will report to the Manager, Implementation. Specialists will also work heavily with all other internal teams at Epiq depending on project requirements, or may take on project responsibilities directly depending on resources. This position requires knowledge of proprietary Epiq services, processes, and technology that will be gained during the first months of employment. Ideal candidates are career-focused individuals who want to face new learning, relationship-building, leadership, and project management challenges., Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust-based partnerships
• Nurture long-term relationships
• Remove collaboration barriers
• Celebrate cross-team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy-in
• Align communication with organizational goals
• Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.

• Use data to identify improvement opportunities
• Make informed decisions
• Align team goals with boarder strategy
• Empower teams to manage their own goals
• Translate vision into clear priorities
• Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

• Improve workflows for team efficiency
• Use clear documentation and expectations
• Resolve issues quickly using data and feedback

Legal, Artificial Intelligence (AI), Customer Relationship Management (CRM), Data Migration, System Migration, Project/Program Management, Consulting, Leadership, Team Player, Multitasking, * Must be able to lead multiple simultaneous projects or efforts with competing deadlines and challenges.

• Must be able to take personal responsibility for project outcomes to ensure success.
• Exceptional written and verbal communication skills.
• Exceptional ability to create clear and effective documentation.
• Exceptional ability to collaborate with other teams and lead without direct reporting relationships.
• Must be able to learn new technology solutions, including independently researching new complex technical concepts or software and having consultative discussions with customers.
• Must be able to build collaborative relationships with clients and internal contacts.
• Must work well under pressure in a reactive, agile project-based environment.
• Associates are expected to participate in continuous personal development to meet new client and business opportunities.
• Potential for 5-10% travel depending on client & project requirements., * 1-2 years experience or certification related to project management or project coordination.
• 1-2 years experience leading customer remote and/or on-site training programs.
• 1-2 years experience with information technology.
• Personal experience with legal services or litigation support.
• 1-2 years Software experience or certification related to Relativity.
• 1-2 years Software experience or certification related to eDiscovery collection, process, or review technology.

The Compensation range for this role is $60,000.00 to $70,000.00 USD annually and may be eligible for an annual bonus.

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values-driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise-wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale., available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.