Implementation Consultant

As an Implementation Consultant, you will be part of our Professional Services team, delivering platform solutions for client institutions through consultative discovery, solution configuration, testing, training, and go-live support. Working closely with Project Managers and Engineers, you will guide clients from project initiation through deployment, ensuring solutions align with business objectives and drive successful outcomes.

You will leverage your product expertise to provide strategic guidance, recommend best-practice solutions, and serve as a trusted advisor throughout the implementation lifecycle. By building strong client relationships and maintaining a focus on quality and results, you will help clients realize value from their investment and achieve long-term success.

This role requires strong communication, collaboration, problem-solving, and execution skills, as well as ownership of the functional delivery experience and client outcomes.

Job Summary / Purpose

The Implementation Consultant is responsible for leading the functional delivery of assigned client implementations, partnering with Project Managers and Engineers to ensure successful execution from project kickoff through deployment. This role configures solutions, provides best-practice guidance, delivers client training, and drives client readiness, adoption, and long-term success.

Who you will work with:

In this role, you will partner with a diverse group of internal and external stakeholders, including fellow Professional Services Project Managers and Engineers, Support, Sales, Client Management, ERP vendors, third-party partners, and senior client leaders to ensure clients achieve their implementation goals., * Meet or exceed established goals for utilization, client satisfaction, and project delivery.

• Serve as a trusted advisor by providing guidance, troubleshooting assistance, and best-practice recommendations throughout implementation.
• Configure and optimize platform solutions to align with client business processes and objectives.
• Collaborate with technical resources to implement, test, and validate integrations with client systems.
• Lead client enablement efforts through training, change management support, and go-live readiness activities.
• Continuously develop expertise in new and existing products, services, and implementation methodologies., The duties and responsibilities described in this job description are intended to represent the essential functions of the position as defined under applicable federal, state, and local labor laws, including the Americans with Disabilities Act (ADA). These functions are the fundamental job duties required for successful performance.

Consulting, Healthcare, Customer Experience, Entrepreneurship, Problem Solving Skills, Professional Services, Testing, Consulting, Project Engineering, Customer Relations, * Bachelor’s degree or equivalent combination of education and relevant work experience.

• Ability to travel up to 25% domestically.
• Demonstrated ability to manage multiple priorities and deliver results in a fast-paced, client-focused environment.
• Strong communication, presentation, and relationship-building skills with the ability to engage both technical and non-technical stakeholders.
• Experience facilitating client meetings, gathering requirements, delivering training, and supporting solution adoption.
• Strong organizational, problem-solving, and time management skills with attention to detail.
• Self-motivated, goal-oriented, and accountable, with the ability to work independently and collaboratively.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Word.

Preferred Qualifications

• Experience in software implementation, professional services, consulting, technical support, or project delivery roles.
• Experience implementing enterprise software solutions, including ERP, SIS, payment, or transaction-based systems.
• Experience working directly with clients to gather business requirements and recommend solutions.
• Familiarity with system integrations and data validation/testing processes.
• Experience using tools such as Excel, Kantata, SharePoint, Jira, or other project and collaboration platforms.
• Experience in higher education, SaaS, fintech, or technology-related industries.
• Ability to translate client business requirements into solution designs, configurations, and implementation recommendations., * Client Focus: Builds trusted relationships with clients by understanding their goals, providing expert guidance, and delivering a positive implementation experience.
• Communication: Communicates clearly and professionally with technical and non-technical audiences, both verbally and in writing.
• Consultative Problem-Solving: Analyzes business needs, identifies solutions, and recommends best practices to help clients achieve their desired outcomes.
• Ownership & Accountability: Takes responsibility for assigned deliverables, follows through on commitments, and drives work to successful completion.
• Collaboration: Works effectively with Project Managers, Engineers, Support teams, and other stakeholders to deliver seamless client solutions.
• Adaptability: Adjusts priorities and approaches in response to changing client needs, project requirements, and business priorities.
• Organization & Execution: Effectively manages multiple projects, timelines, and competing priorities while maintaining a high level of quality and attention to detail.
• Continuous Learning: Actively develops product, industry, and technical knowledge to improve expertise and deliver greater value to clients.
• Humble: The right leaders for Illumia don’t need to own the spotlight - they share credit, define success collectively, and are quick to elevate the contributions of others. This is a company that still writes its story. The leaders who thrive here find energy in building something together, not in being recognized as the smartest person in the room.
• Hungry: We are not looking for caretakers. We are looking for leaders who are restless about what’s possible, self-motivated to close the gap between where we are today and where we need to be, and who are already thinking about the next opportunity before anyone asks.
• Smart: At Illumia, our leaders must operate across a complex, distributed organization spanning multiple product lines, two legacy cultures, and thousands of customers with competing priorities. Technical skills matter, but the ability to read a room, build trust across functions, and bring people along is what separates a great leader from one who burns the organization out.

• Flexible time off to include paid holidays and volunteer time.
• Robust health, dental, and vision insurance plans on your first day of employment
• Comprehensive employee assistance program (EAP)
• Employer-paid life insurance/AD&D/short-term and long-term disability insurance
• Flexible spending account (FSA) or health savings account (HSA)
• Matched 401(k)
• Employee stock purchase plan

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

Illumia is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of two legacy cultures, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission-critical work.

This position is hybrid if local to our office in Alpharetta, GA or Scottsdale, AZ.

Alpharetta, GA - 1125 Sanctuary Parkway, Ste 220, Alpharetta, GA 30009

Scottsdale, AZ - 18700 N. Hayden Rd, Ste 230, Scottsdale, AZ 85255

Why join our team?

We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community.

Our success and growth are directly attributed to our people. Our newly named company is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.