MSP IT Tech - 4 years Exp.

We’re a managed service provider supporting small and mid-sized organizations across the San Fernando Valley and greater Los Angeles. We’re looking for an experienced technician who can start immediately. This is a full-time, in-office role that also requires visiting client sites, so reliable transportation is a must.

Support requests come in by email, phone, and internal messenger, and range from a stuck printer to a time-critical network outage. You’ll need strong troubleshooting instincts, the ability to manage your own time and queue, and the drive to pick up technologies you haven’t touched yet.

Our Core Values. They’re how we evaluate candidates and how we run the shop day to day.

Find a Way - We lean into hard problems instead of backing away from them. We ask why things are set up the way they are and look for a better way as technology and client needs change. When we’re stuck, we pull in the team or escalate before a client is left waiting.

Own the Outcome - Handing off work doesn’t mean handing off ownership. When we pass something to a teammate, a vendor, or another level, we stay on it until the client is taken care of.

Do It Right - We do what serves the client best, not what’s quickest to close. We follow standards, document so the next tech isn’t starting from zero, and build fixes that last. Simple problems get simple fixes.

Put People First - We enjoy helping people, and it shows. We explain things in plain language, keep people updated, and stay patient.

What you’ll do

• Troubleshoot and resolve workstation, server, and network issues, including internet and wireless connectivity
• Provide remote support
• Provide onsite support at client locations as needed (must be able to drive to client sites)
• Document work clearly so the next tech can pick it up without starting over
• Keep clients informed on status through to resolution

• 4+ years in a technical support or IT operations role; MSP or multi-client experience strongly preferred
• Strong working knowledge of Windows 11 and Microsoft 365, including Teams, Exchange Online, and Entra ID
• Windows Server, Hyper-V, and Active Directory administration
• Networking fundamentals: LAN/WAN/Wi-Fi, firewalls, Layer 3 routing, and VLANs
• Valid driver’s license and reliable transportation
• Apple/macOS experience is a plus

Nice to have

• Fortinet, SonicWall, or similar firewall experience
• RMM and PSA platform experience (ConnectWise, Datto, NinjaOne, etc.)
• Industry certifications (CompTIA, Microsoft, Fortinet), * Help desk: 4 years (Required)
• Active Directory: 4 years (Required)
• Office 365 Administration: 4 years (Required)
• Do you have any Azure: 4 years (Required)

Ability to Commute:

• Tarzana, CA 91356 (Required)

• Health insurance
• Paid time off
• Professional development assistance

Application Question(s):

• Do you have reliable transportation?
• Are you currently located in the Los Angeles area? We do not provide relocation assistance.
• What is the largest number of users or computers you’ve managed?

Digital Synergy Consulting is a managed service provider supporting small and mid-sized businesses across the greater Los Angeles area. Our clients count on us for everything from day-to-day support to network and security infrastructure, which means our technicians see a wide range of environments and get real exposure instead of one narrow slice.

Background check

Employment is contingent on criminal background check. Some of our clients operate in regulated environments, so employees are also Live Scan fingerprinted in accordance with applicable law.