Business Application Specialist I

The Virginia Beach Police Department is seeking a critical thinking and self-learning Business Application Specialist I to assist with upcoming technology-related departmental projects while maintaining existing systems and equipment. This position operates in a fast-paced environment and will serve as a key member of the Police Department Technology Unit., * Provide day-to-day support and account management for Records Management software and several other systems such as Axon RMS, Evidence.com, and/or other applications such Tyler - Brazos system, CAD system, ShotSpotter, LInX, Livescan.

• Assist with the implementation of future application modules
• Serve as power-user for mobile device management software (MDM) and cell phone provider portal
• Assist with maintenance and inventory of technology assets (hardware and software)
• Assist with maintenance and inventory of mobile phones
• Develop and document business procedures for use with division’s applications
• Develop training materials and conduct end-user training
• Assist with data entry functions and routine report generation
• Analyze business operations; identify business needs and business process improvements
• Liaison with IT Department and/or vendor to resolve software or hardware issues and use of IT service request software such as ServiceNow
• Other tasks/duties assigned

• CJIS/VCIN/NCIC certification is required, in addition to the successful completion of a background check, candidates must have U.S. citizenship or be a lawful resident of the United States and eligible for naturalization.
• Successful completion of a police background investigation, including polygraph exam.
• All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Positions within this class have been designated as Alpha I positions requiring employees to work during inclement weather, regardless of the City’s operational status.

Preferences: In addition to the minimum requirements, the ideal candidate for this position will have experience or skills listed in the preferences below. Candidates with the preferred experience should ensure the information is provided in the application.

• VCIN certified
• Experience providing support to Public Safety
• Experience with records management applications or similar software
• Experience serving as system admin, power user, or similar role
• Experience working in a fast-paced environment with multiple priorities.
• Experience using Microsoft Office products or similar programs at a proficient level
• Experience in providing training sessions and training documents
• Ability to effectively communicate with users of varied levels of technological competency
• Experience providing quality customer service to internal customers and external vendors customers
• Organizational Skills
• Detail oriented with ability to manage multiple projects simultaneously

• Ability to prioritize tasks and maximize efficiency

• Ability to work with minimal supervision, Criminal History: Conviction of any felony or any crime involving moral turpitude (crimes contrary to justice, honesty, or good morals). Conviction of any Class 1 or Class 2 misdemeanor, excluding traffic violations which are discussed separately, or the Virginia State Law equivalent within the last 5 years., Minimum Qualifications: Any combination of education (above high school), training, and/or experience equivalent to four (4) years in a field related to functional support for automated business operations in a network or server-based environment for the agency where the IT services are being used, utilizing the required knowledge, skills, and abilities. Must have a current and valid driver’s license. Special Requirements: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Hours: This position is Monday-Friday from 0800-1700.

The City offers a generous benefits package, which includes health, dental and life insurance, retirement and savings plans, maternity/paternity leave, holidays and Paid-Time-Off., Drugs: Any involvement in the sale of illegal drugs as an adult. Any illegal use or possession of any illegal drug, including but not limited to heroin, cocaine, hallucinogens, or any derivative thereof (except marijuana) within the last five years. Illegal possession of anabolic steroids within the last 36 months. Additional requirements:

• DMV Transcript: Yes
• CDL: No
• Drug & Alcohol Clearinghouse: No
• CPS Check: No
• Physical: No
• Respirator: No
• Psychological Screening: No
• Polygraph: Yes
• At Will: No, Per HR Policy 6.19, Americans with Disabilities, the City follows the requirements of the Americans with Disabilities Act (ADA) in all hiring and employment decisions. The City shall not discriminate on the basis of disability in its hiring and employment practices. The City shall make reasonable accommodations for the known physical or mental limitations of a qualified applicant or employee with a disability upon request unless the accommodation would cause an undue hardship on the operation of the City’s business.

The Working Conditions Summary is intended to provide a general overview of the environmental conditions inherent in the job setting, as well as the physical, mental, and sensory requirements necessary to perform the essential functions of the position in the noted job profile. Please copy and paste the URL below into your web browser to view the Working Conditions Summary for this position.

No working conditions available for this position

Official Job Descriptions:

To browse official job descriptions, please access this link - https://virginiabeach.gov/careers/job-descriptions-pay-plans?search=&group=E

VRS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.

Recognized as one of America’s Best-In-State Employers for 2024, the City of Virginia Beach is proud to offer a diverse and dynamic work environment. Our workforce plays a crucial role in delivering exceptional government services to both our citizens and fellow City employees. Apply now to join an organization where you truly make a difference.