Junior Help Desk Technician

We are a leading Government Contracting and Professional Services organization dedicated to delivering mission-critical support to federal agencies and their stakeholders. Our team of skilled professionals provides innovative solutions that enhance operational efficiency and ensure compliance with stringent government standards. We foster a collaborative environment where technical excellence and professional growth are valued and supported., * Respond to and resolve incoming help desk tickets via phone, email, and ticketing system in a timely and professional manner

• Assist users with hardware and software troubleshooting, including desktop computers, laptops, printers, mobile devices, and peripherals
• Support the installation, configuration, and maintenance of operating systems, applications, and software updates
• Document all support interactions, resolutions, and technical procedures in the IT service management system
• Escalate complex technical issues to senior technicians or specialized support teams as appropriate
• Maintain inventory of IT equipment and assist with asset tracking and management
• Support user account creation, password resets, and access permissions in accordance with security policies
• Participate in system monitoring activities and report anomalies or potential issues to management
• Contribute to the development and maintenance of knowledge base articles and user documentation
• Adhere to government security protocols, compliance requirements, and organizational IT policies
• Provide excellent customer service while maintaining professionalism in all user interactions

• 1-3 years of experience in help desk support, technical support, or IT customer service roles
• Working knowledge of Windows and/or Mac operating systems
• Familiarity with ticketing systems and IT service management tools
• Basic understanding of networking concepts, including TCP/IP, DNS, and DHCP
• Experience with Python scripting for automation or troubleshooting tasks
• Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently
• Excellent verbal and written communication skills with a customer-focused approach
• Ability to work independently and collaboratively within a team environment
• Must be a U.S. Citizen and eligible to obtain a Confidential security clearance

Certifications / Licensure:

• AWS Certified Cloud Practitioner (required)
• AWS Certified Solutions Architect - Associate (required)
• Additional Solutions Architect certifications are highly valued

Required Education:

• Bachelor’s degree in Information Technology, Computer Science, or a related technical field
• Equivalent combination of education and relevant technical experience may be considered

Preferred Qualifications:

• Active Confidential security clearance
• Experience supporting government or DoD environments
• Familiarity with Active Directory, Office 365, and enterprise collaboration tools
• Knowledge of ITIL framework and best practices for IT service management
• CompTIA A+, Network+, or Security+ certifications
• Experience with remote support tools and virtual desktop infrastructure (VDI)
• Demonstrated ability to learn new technologies quickly and adapt to evolving IT environments

Additional Requirements:

• Work Arrangement: Full-Time position based at BizBone US Office. Overtime is allowed and may be required to meet mission-critical deadlines or support operational needs.
• Compensation: Annual Salary (specific range to be discussed with qualified candidates)
• Must be able to pass a background investigation and maintain eligibility for a Confidential security clearance
• Occasional after-hours or weekend support may be required
• Ability to lift and move IT equipment up to 50 pounds as needed