Customer & Technical Support Rep

• Respond to customer inquiries through phone calls, emails, and live chat in a professional and helpful manner.
• Assist customers with account access, online platform navigation, product questions, and basic technical troubleshooting.
• Identify customer issues, walk customers through step-by-step solutions, and escalate complex concerns when needed.
• Maintain accurate documentation of customer interactions, troubleshooting steps, and resolutions.
• Build knowledge of products, services, systems, and processes to provide accurate support.
• Collaborate with internal teams to resolve issues and share feedback on recurring customer concerns., The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

As a Customer & Technical Support Rep, you will be the first point of contact for customers who need assistance with accounts, products, services, online platforms, and basic technical issues. You will use clear communication, patience, and problem-solving skills to deliver a positive customer experience.

• Shift availability: Candidates must be available to work shifts scheduled anytime between 7:00 AM and 9:00 PM.