Service Desk Specialist

Hours: Monday to Friday, 8-hour shifts. Schedule will fall between 7:00 AM and 5:00 PM CT based on business needs.

Education: Associate or bachelor’s degree; or 2 or more years related experience and/or training from a technical school.

The top-performing candidate will have hands-on experience with:

Service Desk and Help Desk operations

PC imaging and deployment

ServiceNow

SCCM/Microsoft Configuration Manager

Enterprise desktop support

Strong customer service skills

End-user support in a corporate environment

Critical Skills / Must-Haves:

1. 2 or more years’ experience in Service Desk/Help Desk environments.

2. Experienced in various PC imaging technology and End User Computing tools such as: SCCM (Microsoft Configuration Manager), Windows PE imaging, ServiceNow, Citrix, Bomgar, Microsoft Office 365, AWS Connect Call Center.

3. High technical proficiency in supporting end user equipment types (laptops, desktops, printers, mobile devices, etc.).

4. At least 2 years’ experience supporting end users and systems, either on-site and remotely (e.g. Windows 11, Citrix published desktop and applications, Microsoft Products, SharePoint, and Active Directory accounts).

5. At least 2 years’ experience supporting various operating systems (Windows 10 or 11, Windows PE imaging)

6. Extensive experience using Microsoft Office products (Excel, Word, Outlook, PowerPoint, etc.).

7. Experience managing hardware and software assets using IT Asset Management best practices.

8. Extensive experiencing troubleshooting wide range of technical issues related to but not limited: applications, files and directories, OS errors, internet issues, etc.