Cable and Broadband Services Specialist

• Administer the jurisdiction’s cable franchise agreement and related contracts, including resolving cable billing and accounting issues for government departments.
• Serve as the main point of contact for resident cable and broadband requests by phone, email and occasionally in person. Track and route each request and document how it was resolved.
• Advise government staff on legislation, policies and procedures for zoning, development and planning that involve broadband, wireless and cable technologies.
• Review economic development and other proposals, and help develop and recommend federal, state and local telecommunications legislation that expands broadband availability.
• Act as liaison to a citizen advisory commission on cable and communications, including supporting its monthly evening meetings.
• Support broadband expansion efforts and promote broadband and broadcast television services to residents and businesses.
• Keep department directors and senior leadership informed with timely, clear updates.

• Bachelor’s degree, or an equivalent combination of education and experience
• 2+ years of experience in cable franchise administration, broadband or telecommunications policy, regulatory work, or a closely related field
• Enough technical knowledge of broadband, cable and wireless technologies to advise non-technical leaders on policy and planning
• Strong writing and speaking skills, and comfort working with residents, senior government leaders and appointed commissions
• Ability to work on-site in Sterling, VA and attend occasional evening meetings
• Ability to pass a criminal background check (including fingerprinting) and a DMV check

Nice to have

• FCC regulatory, licensing or rulemaking experience
• Experience with cable franchise agreements, renewals, or right-of-way and permitting work
• Experience with BEAD, VATI or other federal and state broadband funding programs
• Local government experience
• Experience with ServiceNow, SharePoint, Teams or project management tools
• SCTE, ITIL Foundation, PMP or CAPM certification

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

SPS Consulting is hiring a Cable and Broadband Services Specialist for a contract placement with a local government client in Northern Virginia. You’ll help the jurisdiction expand broadband access, administer its cable franchise agreement, and be the go-to resource for residents with cable and broadband issues. You’ll also advise senior leadership on broadband, wireless and cable technology and policy.

This is a public-facing policy and operations role in local government. It is not a field installation, technician or retail sales position.