Network Engineer

• Provide Tier 2 troubleshooting and escalation support for network, Internet, transport, circuit, and customer connectivity issues.
• Diagnose routing, switching, VLAN, QoS, bandwidth, and connectivity problems using network configurations, logs, alerts, interface statistics, and performance data.
• Troubleshoot BGP, OSPF, MPLS, SD-WAN, Ethernet, Internet, VPN, and carrier transport services.
• Guide NOC staff during complex or service-impacting incidents and coordinate escalations with carriers, vendors, and engineering resources.
• Support planned network maintenance, upgrades, migrations, customer cutovers, and configuration changes, including post-change validation.
• Assist with router, switch, firewall, SD-WAN, monitoring, and network-service configurations and deployments.
• Support implementation planning, testing, proof-of-concept activities, and evaluations of new network technologies.
• Participate in customer discovery to understand network, bandwidth, resiliency, connectivity, and technical requirements.
• Review proposed solutions for feasibility, supportability, risks, dependencies, equipment needs, and alignment with network capabilities.
• Provide technical input for network designs, proposals, statements of work, bills of materials, quotes, and implementation plans.
• Support customer-facing technical discussions and coordinate the handoff of approved services into implementation and ongoing operations.
• Maintain network diagrams, configurations, circuit information, troubleshooting guides, implementation records, and technical standards.
• Identify opportunities to improve or automate network operations, monitoring, implementation, documentation, and service-delivery processes.
• Participate in post-incident reviews and document root causes, corrective actions, and recommended improvements.

• Three to five or more years of experience in network operations, network engineering, telecommunications, managed services, or a similar technical environment.
• Demonstrated ability to troubleshoot complex production network and customer connectivity issues.
• Experience supporting customer-facing network services and working with telecommunications carriers or service providers.
• Ability to read and understand network diagrams and router and switch configurations.
• Strong technical documentation and communication skills.
• Experience supporting customer solution design or Sales Engineering activities is preferred.
• Cisco, networking, or equivalent industry certifications are beneficial but not required.

TECHNICAL KNOWLEDGE

• TCP/IP, IPv4 addressing, subnetting, routing, and switching.
• BGP, OSPF, VLANs, Ethernet, MPLS, and SD-WAN.
• QoS, bandwidth management, VPNs, redundancy, and failover.
• Firewalls, carrier circuits, Internet services, and basic network-security concepts.
• Network monitoring and management systems, including Syslog, SNMP, and performance monitoring.

Experience with Cisco, Meraki, Versa, LogicMonitor, or similar platforms is beneficial.

COMPETENCIES SKILLS AND ABILITIES

• Strong technical troubleshooting, analytical, and problem-solving skills.
• Ability to work independently on escalated network issues.
• Understanding of both operational support and network design considerations.
• Ability to translate customer requirements into practical, supportable technical solutions.
• Clear communication with technical and non-technical stakeholders.
• Strong documentation, organization, and process-improvement skills.
• Ability to coordinate effectively across Sales, Engineering, the NOC, vendors, carriers, and customers.
• Interest in improving operations through standardization, automation, AI, and better technical tools.

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance