IT Support Specialist I

• Respond to and resolve help desk tickets, service requests, and technical issues.
• Install, configure, and maintain desktop computers, laptops, mobile devices, printers, and peripherals.
• Troubleshoot hardware, software, operating system, and network connectivity problems.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Office applications.
• Assist with user account administration and access requests under established procedures.
• Manage device deployment, imaging, and software installations.
• Assist with onboarding and offboarding employees, including account provisioning and equipment setup.
• Maintain IT asset inventory and documentation.
• Assist with workstation updates and maintenance activities.
• Assist users with VPN connectivity, remote access, and company-issued devices.
• Escalate complex issues to senior IT staff as needed.
• Follow IT security policies and assist with cybersecurity best practices.
• Document troubleshooting steps, resolutions, and procedures
• Any other duties as assigned by your manager.

Qualifications/Experience: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Education and/or Experience: Associate’s degree in Information Technology, Computer Science, or related field, or work experience. 1 - 2 years of IT support, help desk, desktop support experience.

Interpersonal Skills: Ability to relate to people on many levels (both internal and external). Ability to communicate with people tactfully and with diplomacy and professionalism.

Language Skills: EXCELLENT written and oral communication skills. Ability to read and interpret general business documents.

Mathematical Skills: Ability to calculate figures such as discounts, percent’s, etc.

Reasoning Ability: Ability to solve practical problems with customers and staff. Strong initiative and decision-making skills required. Creative thinker with data driven analytical aptitude.

Computer Skills: Microsoft skills required (Outlook, Excel, Word). Windows 10/11 and MacOS.

Organizational Skills: Ability to plan, stay organized and focused throughout the day.

Ability to Multi-task: Perform tasks simultaneously.

Professionalism: Represents the company in a professional manner regarding interaction with your team, customers and corporate personnel.

Work Schedule: Typically, Monday thru Friday, 8:00am to 5:00pm. Must show up on time for all required shifts. In office, no work from home flexibility the first year.

Work Environment: The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

Physical Requirements: The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to frequently lift-up to 10 lbs., occasionally lift-up to 25 lbs., and to rarely lift-up to 50 lbs.
• Ability to reach, bend, twist and squat in order to perform duties of the job.
• Ability to sit at a desk for long periods of time while performing job functions.
• Ability to perform repetitive movements for data entry.
• Ability to work on a computer throughout the day.

**The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive listing of all responsibilities, duties and skills required., * IT Support: 1 year (Required)

• Help Desk: 1 year (Required)
• MS 365: 1 year (Required)

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance