IT Technician-Level II

The Level II Technician will work remotely with end users, internal engineers, and client leadership teams to support a wide variety of technologies including Microsoft 365, servers, networking, cybersecurity solutions, cloud platforms, and business applications.

This is a fully remote position.

Schedule Availability

• Monday - Friday
• 10:00 PM - 7:00 AM Eastern Time, * Provide advanced remote desktop and end-user technical support
• Troubleshoot hardware, software, networking, and connectivity issues
• Support Microsoft 365 environments including Exchange Online, Teams, SharePoint, and Entra ID
• Manage and troubleshoot Windows desktop and server environments
• Perform Windows Server and workstation updates/patching
• Configure and support VPN connectivity, firewalls, switches, and wireless networks remotely
• Assist with cybersecurity tools and remediation efforts
• Perform remote workstation deployments, upgrades, and migrations
• Escalate complex issues to senior engineering staff when needed
• Create and maintain accurate technical documentation for client environments
• Document tickets, resolutions, and technical procedures accurately
• Participate in client projects and infrastructure upgrades
• Maintain strong client communication and professionalism at all times

MobileIT LLC is seeking a motivated and experienced Level II IT Support Technician to join our growing remote support team. This position is ideal for an individual with strong technical troubleshooting skills, excellent communication abilities, and a passion for helping clients solve complex IT issues., * CompTIA A+ Certification OR 2+ years of valid IT support experience

• Network+ Certification OR CCNA preferred
• 2+ years experience with Windows Active Directory
• 2+ years experience with Windows Server environments
• 2+ years experience with Windows workstation/server updates and patching
• 2+ years experience supporting Microsoft 365 environments including:
• Entra ID
• Exchange Online
• SharePoint
• Demonstrable technical writing and documentation skills
• Strong troubleshooting and problem-solving abilities
• Ability to work independently in a remote environment
• Strong organizational and communication skills
• MSP experience preferred but not required

Preferred Technical Experience

• Windows 10/11
• Windows Server administration
• Microsoft 365 Administration
• Active Directory & Group Policy
• REACT JS, NODEJS Optional
• SQL
• Azure / Entra ID
• Networking fundamentals (TCP/IP, DNS, DHCP, VPN)
• Firewall support (WatchGuard experience is a plus)
• Backup and disaster recovery systems
• RMM and PSA platforms
• Endpoint security / EDR solutions
• Basic virtualization knowledge (VMware / Hyper-V)

• Competitive salary based on experience
• Fully remote work environment
• Company laptop and tools provided
• Health, dental, and vision benefits available
• PTO and holiday pay
• Career growth opportunities
• Exposure to a wide variety of technologies and industries

** THIS POSITION IS FOR AFTER HOURS CLIENT SUPPORT 10pm-7am EST**

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Application Question(s):

• Do you have programing experience with ReactJS and NodeJS? If so how many years?
• Are you aware this is a night shift position?