Technical Support Center Engineer

ZwickRoell, a leading provider of testing equipment and solutions, is seeking a Technical Support Center Engineer to provide technical support and solutions to customers and field service engineers. In this role, you will troubleshoot electronic and electromechanical systems, provide support via phone, remote access, or on-site visits, assist with testing equipment, software, and application questions, and collaborate with production and engineering departments. The ideal candidate will have a strong technical background in electrical and mechanical troubleshooting, proficiency in testing software, and excellent communication skills. Primary Objective:

• Troubleshoot electronic and electromechanical systems based on schematics and mechanical drawings.
• Provide technical support to customers and field service engineers regarding testing equipment, calibration equipment, procedures, software support, application support, and system validation.
• Assist the service operations team with technical questions and administrative details.
• Help customers with testing equipment, software, or application questions through various channels.Act as a liaison between customers and production/engineering departments for complex issues.
• Perform in-house repairs, testing system modernizations, and rebuilds as needed.
• Modify customer specifications and design new test methods when required.
• Conduct field visits as necessary, depending on the complexity of the issue or availability of the field service team.
• Assist with calibration equipment or urgent part needs for the field service team.

• Associate degree or vocational apprenticeship with at least 3 years of job-related technical experience.
• Excellent communication skills.
• Proficiency in Excel, Outlook, Word, and PowerPoint, with strong computer skills.
• Knowledge of electrical and mechanical troubleshooting, minimal programming experience, machining experience, and/or welding.
• Preferred experience with materials testing software (e.g., testXpert).
• Proficiency in CRM software, such as Microsoft Dynamics, is highly desired to effectively manage customer interactions, track support cases, and maintain accurate documentation.
• Self-motivated with a commitment to excellence.
• Willingness to travel domestically up to 30% of the time.
• Fluency in English and German is a strong plus.
• Authorization to work in the United States is required.

Benefits Offered:

• Paid time off.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Healthcare reimbursement accounts such as HRAs and FSAs.
• Dependent Care account.
• 401(k) Retirement accounts.
• LTD (Long-Term Disability).
• Voluntary Group Life Insurance.
• Ancillary coverages such as Critical Illness and Off-Work Accident.

ZwickRoell offers a competitive base salary and a comprehensive benefits package, including health, dental, vision, life, LTD insurance, and 401(k) with a matching contribution. Join our professional and successful team, where you can make an immediate impact and enjoy a rewarding career. To learn more about the company and this exciting opportunity, please visit our website. ZwickRoell, LP is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, gender identity, and sexual orientation), race, color, religion, national origin, disability, genetic information, protected veteran status, age, or any other characteristic protected by law.