Donor Database & Stewardship Coordinator

• Enter and process gifts, pledges, donor contacts and fundraising data

• Maintain accurate and complete records of all donors and relevant information in Donor Perfect

• Generate donor lists, reports, mailing lists, and fundraising metrics as requested.

• Troubleshoot problems, create/improve overall DonorPerfect processes, and ensure deadlines can be met even during periods of heavy gift volume.

• Establish new fundraising reports and adapt ongoing reports to track giving levels, renewal rates, pledge collection deadlines, recurring gifts, and other donor data

• Respond directly to donor inquiries and complaints, via phone, email or letter, including problems with checks, credit cards, EFT and stock gifts.

• Work in partnership with Finance to execute monthly reconciliation of DonorPerfect with general ledger & solicitation codes

Donor Stewardship

• Coordinate and manage donor acknowledgment processes, including thank-you letters, tax receipts, emails, and personalized communications.
• Ensure all donor communications are accurate, timely, and professionally presented.
• Serve as a welcoming and courteous point of contact for donors, volunteers, and community partners.
• Assist with donor recognition activities and stewardship initiatives.
• Support the preparation of impact reports, donor updates, and fundraising communications.

Development Team Support

• In partnership with the Programs team, coordinate the recruitment and onboarding of volunteers.
• Support community, cultivation, and fundraising events.
• Assist development staff with scheduling donor meetings and managing follow-up actions.
• Coordinate logistics related to fundraising campaigns and donor engagement activities.
• Perform other duties as assigned

• Bachelor’s degree or equivalent experience.
• Minimum of 2 years of experience in Data Analytics, IT, or Nonprofit Management
• Strong computer skills and proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and database systems.
• Experience working with CRM, particularly Donor Perfect.
• Excellent written and verbal communication skills.
• Exceptional attention to detail and commitment to accuracy.
• Ability to handle confidential donor and organizational information with discretion.
• Strong organizational, time management, and project coordination skills.
• Ability to work after hours and some weekends if necessary

Core Competencies

• Detail-Oriented
• Recognizes that every detail matters when managing donor relationships. Consistently produces accurate work, verifies information, and takes ownership of quality.
• Treats every donor with respect, warmth, and professionalism.
• Understands that stewardship is fundamental to donor retention and long-term fundraising success.
• Tech Savvy Comfortable learning and utilizing CRM systems, fundraising software, databases, spreadsheets, and digital communication tools.
• Forward thinking. Anticipating the logistical and other needs for specific projects allow them to progress as planned.
• Self-directed/ownership of work. The incumbent is the manager of his/her time based on specific priorities. The ability to work independently and be responsible for specific outcomes will go a long way in leveraging the development team to accomplish substantive work to increase fundraising revenue.
• Team spirit. We value the diversity of experience and background people bring to United Community. We help each other as needed, regardless of job description. What is most relevant is achieving the fundraising goals.
• Sense of Humor The work is hard; the cause is vital. Levity amid the “21 hats” development staff wear daily will always carry the day.
• The ideal candidate understands that fundraising does not end when a gift is received. It ends when the donor feels appreciated, valued, informed, and connected to United Community’s mission.