Director of IT Infrastructure

A strategic and innovative Director of IT Infrastructure to lead the technology platforms that power our multi-property hospitality environment. This role is responsible for driving infrastructure strategy, ensuring operational reliability, and leading high-performing teams that support enterprise networking, telecommunications, data center operations, virtualization, and technology asset management., * Lead and develop the IT Infrastructure team supporting 24x7x365 resort operations across multiple locations.

• Develop and execute infrastructure strategies that support business objectives, growth, and operational excellence.
• Oversee enterprise networking, telecommunications, wireless technologies, data center operations, virtualization platforms, storage environments, and server infrastructure.
• Manage the lifecycle, inventory, and refresh strategy for more than $20 million in technology assets.
• Oversee Citrix Virtual Apps and Desktops, virtualization platforms, Nutanix storage infrastructure, and associated enterprise technologies.
• Partner with Loews Hotels Home Office on enterprise projects, infrastructure initiatives, and cybersecurity programs.
• Ensure high availability, reliability, and resiliency of enterprise networks and telecommunications systems through modern technologies and best practices.
• Lead disaster recovery, business continuity, and data protection testing to validate operational readiness.
• Direct change management processes for infrastructure upgrades, implementations, maintenance activities, and system decommissioning.
• Manage infrastructure projects, including prioritization, resource allocation, status reporting, and successful execution.
• Develop and maintain infrastructure standards, technical documentation, network diagrams, and operating procedures.
• Manage vendor relationships, technology contracts, and service providers to maximize performance and value.
• Support the development and management of operational and capital technology budgets.
• Travel throughout the campus and resort properties to support projects, technology deployments, and operational needs.
• Maintain regular and reliable attendance in alignment with company standards and operational needs.
• Embrace flexibility by performing other duties as assigned to support team and organizational goals.

• Strategic technology leader with expertise in enterprise infrastructure and networking.
• Results-oriented problem solver who thrives in a fast-paced, 24/7 operational environment.
• Strong communicator who can translate technical concepts into business outcomes.
• Collaborative leader who develops high-performing teams and fosters accountability.
• Forward-thinking professional focused on innovation, reliability, and continuous improvement., * Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field is required.
• Ten or more years of progressive experience leading enterprise infrastructure, networking, telecommunications, or data center operations is required.
• Experience managing technical teams in a large-scale, multi-site environment is required.
• Experience supporting 24x7 mission-critical business operations is required.
• Expertise with enterprise networking technologies including Cisco, Ruckus, and HPE platforms is required.
• Experience with Cisco Nexus data center networking and VXLAN technologies is required.
• Experience supporting VMware virtualization and Nutanix storage or hyperconverged infrastructure environments is required.
• Advanced knowledge of TCP/IP, routing protocols (BGP, OSPF, EIGRP), multicast technologies, and network architecture is required.
• Experience with network monitoring and management platforms, including SolarWinds IPAM, NPM, and NetFlow, is required.
• Experience with fiber and copper network infrastructure testing and troubleshooting is required.
• Experience supporting Citrix Virtual Apps and Desktops and application delivery technologies is required.
• Strong project management, budgeting, vendor management, and operational planning skills are required.
• Proficiency with Microsoft Office applications, including Visio, Excel, Word, and PowerPoint, is required.
• Cisco CCNA, CCNP, Network+, or equivalent certification is preferred.
• VMware Certified Professional (VCP) certification or equivalent experience is preferred.
• Citrix Certified Associate (CCA) Apps and Desktops certification or equivalent experience is preferred.
• ITIL, project management, cloud infrastructure, or cybersecurity certifications are preferred.

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance