Network/Operations - Dev Ops Engineer - Lead

DevOps & CI/CD

• Design, build, and maintain CI/CD pipelines to streamline software delivery.
• Administer and enhance Jenkins-based build and deployment processes.
• Collaborate with development teams to automate testing, deployment, and release activities.
• Drive continuous improvements to software delivery speed, quality, and reliability.

Site Reliability Engineering (SRE)

• Implement and maintain observability solutions, including monitoring, alerting, logging, and dashboards.
• Define and improve service level objectives (SLOs), service level indicators (SLIs), and operational metrics.
• Support system reliability, availability, and performance across production environments.
• Participate in operational reviews and identify opportunities for resiliency improvements.

Production Readiness & On-Call Support

• Assess application and infrastructure readiness for production deployment.
• Develop operational runbooks, playbooks, and troubleshooting procedures.
• Participate in on-call rotations and support critical production systems.
• Drive initiatives to reduce operational burden through automation and tooling.

Incident Management

• Respond to and coordinate resolution of production incidents.
• Support Technology Operations Center (TOC) and major incident management processes.
• Conduct root cause analysis and lead post-incident reviews.
• Identify corrective and preventative actions to improve system stability.

Software Engineering

• Collaborate with software engineers to improve application reliability and operational effectiveness.
• Troubleshoot issues across the application stack.
• Contribute code, automation scripts, and engineering solutions where appropriate.
• Utilize modern IDEs and development tools to support troubleshooting and software delivery efforts.

• Experience with CI/CD pipeline development and automation.
• Hands-on experience with Jenkins.
• Knowledge of SRE principles, system reliability, and observability practices.
• Experience supporting on-call production environments.
• Understanding of incident management processes and operational support models.
• Software engineering experience with the ability to read, understand, and troubleshoot application code.
• Familiarity with modern development tools and IDEs.
• Strong problem-solving and communication skills.

Preferred Qualifications

• Experience with cloud platforms (AWS, Azure, or Google Cloud Platform).
• Experience with monitoring and observability tools such as Datadog, Splunk, New Relic, Grafana, Prometheus, or similar solutions.
• Experience automating infrastructure and operational processes.
• Knowledge of containerization and orchestration technologies (Docker, Kubernetes).
• Experience supporting highly available, large-scale enterprise applications.

Ideal Candidate Profile

The ideal candidate is an engineer who can bridge software development and operations responsibilities, proactively improve reliability, efficiently manage production incidents, and leverage automation to reduce operational overhead while ensuring a seamless customer experience.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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