Senior AI Engineer

We are partnering with a software company that is the industry leader in voice AI for customer service. They do this with AI that feels human, scales securely, and delivers real business results. Joining them means working on technology that makes customer service both better and cheaper, for a gigantic market of millions of potential customers. They solve huge challenges with a small team, so every improvement you will ship makes a huge difference.

• 5+ years of software development experience in ML infra, ML tooling, or products with ML usage \n

• Preferred if experienced with the ML ecosystem (e.g. python, pytorch, faiss, elastic search) \n

• Excellent communication skills and a vivid imagination

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• Leading the exploration and application of Large Language Models and Generative AI, venturing into new areas within these fields \n

• Translating the latest research into high-performing systems and models that can be practically applied to enhance user experiences \n

• Help set the team’s strategic direction, cultivating an environment that encourages innovation and professional growth \n

• Actively engaging in all aspects of development, from ideation and experimentation to implementation and deployment \n

• Collaborating with various teams and product managers to develop and implement ML based solutions, ensuring performance optimization and alignment with broader business goals \n

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• Passion about engineering and team culture \n

• You love tackling ambiguous technical problems and developing solutions to problems with significant impact \n

• You are an independent thinker and like to own and solve complex problems \n

• You are interested in exploring the nuance and aesthetic of conversations \n