Computer Desktop Support Specialist - (On-site in Brooklyn, NY 11219)

• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals

Do you have experience in Desktop computer repair?, Well known & prestigious medical facility located in Brooklyn is seeking highly motivated, qualified & experienced Computer Desktop Support Technicians to join their internal IT department team during normal business hours, Mon - Fri during normal business hours. Candidates must have knowledge & experience supporting normal end-user desktop hardware/software support issues in the corporate environment. Qualified candidates must be willing to accept an initial 2-week paid trial period to prove themselves interested & qualified. This is an excellent opportunity for the right individual who is vaccinated with no end date and competitive compensation in place. If interested, please send resume asap!, * Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role

• Hands-on experience with Windows/Linux/Mac OS environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude