Technical Manager (Enterprise Wi-Fi) - Columbus, OH - Onsite

• Serve as the senior Wi-Fi subject matter expert and provide technical direction to a team of 14 engineers.
• Act as the Level 3 escalation point for complex incidents and major outages.
• Review technical designs, changes and root cause analyses.
• Drive service quality, incident resolution and permanent fixes for recurring issues.
• Oversee network monitoring, telemetry, health scoring and performance dashboards.
• Ensure compliance with architecture standards, security controls and operational best practices.
• Coach engineers, identify skill gaps and support certification development.
• Coordinate with architects, operations teams, clients and technology vendors.
• Support firmware upgrades, patching and network lifecycle management.

RF Design, WLAN Architecture & Wireless Security Cisco, Aruba, Juniper Mist, Ruckus or similar platforms TCP/IP, VLANs, DHCP/DNS, WAN Networking & QoS Root Cause Analysis (RCA) and Major Incident Management, * CWNA, CWAP, CWDP, CWSP, CWNE, CCNP/CCIE Wireless or ACMX

• ITIL Foundation / ITIL 4
• Python, APIs, telemetry and automation
• Managed services or global operations experience
• DAS and in-building cellular network knowledge
• Familiarity with private 5G, Wi-Fi 7 and AIOps

KEY FOCUS

Strong technical leadership, network monitoring, service quality, operational excellence and hands-on expertise in enterprise Wi-Fi environments.