Sr. Manager, Provider Recruitment & Provider Network

The Sr. Manager, Provider Recruitment is responsible for leading and executing full-cycle provider recruiting for Specialist TeleMed and BridgeMed Locums. This role focuses on identifying and securing highly qualified telemedicine and locum tenens providers across all specialties while ensuring alignment with organizational growth, operational needs, and provider network objectives.

This position provides direct leadership of recruitment operations, including oversight of processes, performance metrics, and strategic sourcing initiatives. The Sr. Manager is accountable for driving recruitment outcomes, managing day-to-day departmental functions, and ensuring a high-quality candidate and stakeholder experience. Responsible for driving strategic and operational excellence across provider relations, contract management, and recruitment oversight. This role ensures alignment of provider operations with organizational goals.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Leadership & Management

• Provides direct leadership and oversight of the provider recruitment function and recruitment department employees
• Responsible for hiring, onboarding, coaching, and performance management of recruitment team members (as applicable)
• Establishes clear goals, performance expectations, and accountability measures aligned with organizational objectives
• Manages department performance metrics and recruitment KPIs, reporting outcomes to senior leadership on a regular basis
• Owns and oversees day-to-day recruitment operations, ensuring efficiency, consistency, and process adherence
• Executes recruitment strategy within a defined scope, aligning with company growth and workforce planning needs
• Develops recruitment policies and procedures. Assist with evaluating process, to identify potential improvements for both candidates and the company.
• Stays current on regional and national physician hiring trends and practices; researches competitor’s activities to keep informed of changes impacting company’s ability to hire and retain top physician talent. Provides input to improve physician-related processes.

Recruitment Strategy & Execution

• Manages full-cycle recruitment process across all phases, including sourcing, screening, interviewing, offer negotiation, and onboarding
• Identifies and sources targeted Physicians and Advanced Practice Providers using a variety of creative and effective recruitment methods
• Builds and maintains a strong pipeline of qualified candidates for both current and future organizational needs
• Leads strategic sourcing initiatives, including cold calling, networking, and relationship development
• Identifies and searches candidate database(s) for potential candidates/fit to open requisitions. Develops and manages hiring campaigns for physicians/APP’s and conducts follow-up calls to proactively reach candidates.
• Develops and manages hiring campaigns and outreach strategies to proactively engage candidates
• Stays informed on industry trends, market conditions, and competitor activity to inform recruitment strategy

Marketing & Outreach

• Creates comprehensive practice descriptions for open opportunities and develops job postings for recruitment platforms
• Manages and refreshes job board postings in alignment with recruitment expectations
• Leads marketing efforts to promote opportunities through social media, job boards, conferences, and other channels
• Researches and participates in job fairs, conferences, and professional events to enhance recruitment reach
• Researches association publications, web sites and other appropriate resources on which to post Physician and APP opportunities
• Assists in the development of recruitment marketing materials such as banners, posters, and digital content

Candidate Evaluation & Experience

• Conducts candidate screening and interviews using structured and consistent evaluation methods
• Determines candidate fit through comprehensive review processes, including references, credential verification, and background research
• Accurately communicates job expectations, responsibilities, and organizational culture to candidates
• Coordinates and schedules interviews with internal stakeholders, including executive and clinical leadership

Systems, Process & Compliance

• Manages and maintains the Applicant Tracking System (ATS), ensuring accurate and up-to-date documentation of recruitment activity
• Tracks and reports recruitment metrics, including pipeline activity, conversion rates, and hiring outcomes
• Develops, implements, and improves recruitment policies and procedures to enhance efficiency and candidate experience
• Ensures compliance with all applicable employment laws, regulations, and organizational policies
• Provides ATS support and guidance to internal stakeholders as needed

Collaboration & Stakeholder Engagement

• Builds and maintains strong relationships with internal teams
• Establishes external partnerships with healthcare organizations, training programs, and recruitment sources
• Collaborates cross-functionally to align recruitment efforts with organizational priorities
• Communicates recruitment progress, challenges, and outcomes to senior leadership

Provider Relations

• Sustain Client/Provider relationships
• Manage, develop, and maintain a portfolio of Providers
• Providing onboarding and training for providers
• Effectively and efficiently respond to provider/client queries, distribute information to team members
• Uphold a professional demeanor with providers/clients while communicating company’s/client’s needs
• Accurately track and record provider communications.
• Play a critical role in provider retention by coordinating with all internal departments to ensure satisfaction with each provider and client.
• Communicate accurate and timely information at all times, including the C-Suite level executives both internally and at third parties, to effectively address provider requests.
• Communicate and help solve the issues of providers
• Working to find solutions to any provider issues
• Creation and use of project plans for assigned projects, which include clear landmarks and assignment of project task responsibilities.
• Demonstrates effective communication and engagement with the provider/client
• Able to effectively work across multiple departments (e.g. MSO, Sales, Recruitment, Operations, etc.)
• Demonstrates the professional and soft skills necessary to be an effective manager
• Develop and execute, a best-in-class provider engagement strategy
• Establish the operating plan to achieve the strategic goals of all provider engagement activities.
• Formulate and execute a successful provider engagement operational strategy, which leads to the achievement of STeM’s goals as well as those of its customers.
• Develop and lead execution of the full spectrum of provider engagement activities from initial onboarding and implementation to ongoing account management; including those designed to improve participation by, and retention of, individual physicians, practices, and health delivery systems.
• Plan and schedule Quarterly Specialty Calls
• Gather and provide data on Physician “pain points” and ideas for process improvement
• Monthly reporting and trending on Providers dropping out of onboarding process after signing contract
• Be an advocate and key leader for exceptional customer service and communication
• Provide excellent customer service, quick resolution of complaints and enhance customer and provider retention
• Develop an effective working relationships with all department leaders
• Oversee all aspects of engagement to ensure the highest quality experience for employees, providers and customers
• Forecast, monitor, and report key performance metrics
• Work with Department leaders to ensure STeM is able to grow and scale services
• Performs other related duties as assigned., * Performs other related duties as assigned

Core Competencies

• Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seeks to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.

• Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.

• Diversity and Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each STeM team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.

• Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.

• Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.

• Strong leadership and organizational skills with the ability to manage multiple priorities
• Highly perceptive with the ability to build relationships across all levels of the organization
• Detail-oriented with a strong focus on accuracy and process execution
• Strong communication, negotiation, and interpersonal skills
• In-depth understanding of physician and advanced practice provider recruitment and industry trends, * Bachelor’s degree in Business, Marketing or related discipline preferred.
• Minimum of 3 years’ experience and a demonstrated track record of accomplishments.
• 3 years of recruitment experience in healthcare.
• 3 years of experience in relationship management.
• Ability to organize and manage multiple priorities.
• Problem analysis and problem resolution at both a strategic and functional level.
• Must work effectively with senior-level executives and staff; must also be able to work independently.
• Professional with a passion for the job, able to employ unique marketing techniques.
• Must have a strong interpersonal skills and good judgment and be capable of communicating with a diverse range of individuals.
• Excellent computer skills including all MS Office applications (Word, Excel, Outlook, PowerPoint) required.
• Must have strong customer support orientation (for internal/external customers), demonstrated professional demeanor, and the ability to maintain confidential information.
• Excellent verbal and written communication skills.
• Thorough understanding of market developments.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Possess the ability to read and understand information and ideas in written and spoken words.
• Proficient computer skills to include MS Office products, Google Work, Social Hire, Salesforce.
• High comfort level in communicating others on the phone, Zoom and in person
• Strong work ethic, high personal standards and great multitasked Represents the company in a variety of settings, always promoting the company in the best possible way.
• Advanced proficiency in various computer applications MS Office applications.
• Excellent communication skills including negotiation skills; must be persistent and persuasive.
• Must be able to establish rapport and effective working relationships with physicians, APP’s and clinic administrators.
• Must be able to prioritize multiple responsibilities and manage a large workload within tight deadlines.
• Excellent problem-solving skills and self-motivation
• Ability to develop alternative solutions to problems; comparing and analyzing data; preparing clear, concise, thorough, meaningful, and grammatically correct written reports, letters, memoranda, and other documents.
• Ability to independently plan, organize, prioritize, schedule, coordinate, and make decisions relating to assigned tasks.
• Very strong customer service orientation, positive attitude, highly self-motivated, directed and change oriented., * Bachelor’s (Preferred), * Provider Recruiting: 3 years (Required)

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Our administrative, operational, and executive professionals play a vital role in supporting our mission to make specialty care accessible to all. We foster a culture where every voice is heard, every contribution is valued, and every team member is empowered to grow. The following values represent what we stand for as a team and what we reflect within our partnerships:

PEOPLE FIRST: We value our people and our teams. We work with a patient-centered mindset and believe our mission will make a difference.

TEAMWORK: We work with collaboration, accountability and understand that we can achieve more together while empowering each other to reach our full potential.

INNOVATION: We are curious, we think beyond boundaries and work to drive clinical innovation. We understand that healthcare is constantly changing, and our goal is to ask questions, embrace change and strive to be better.

PASSION: At Specialist TeleMed, we love what we do, why we do it, who we work with and the people we serve. We are motivated, inspired, and persistent to create opportunity.

At STeM, we work across departments, disciplines, and time zones to ensure the delivery of seamless virtual care. You’ll be part of a team that values accountability, transparency, and mutual respect, and where success is celebrated companywide.

From the frontline support staff to our executive leadership, members of the STeM team are motivated by a shared purpose: to improve lives through accessible, high-quality specialty care.