Sr. System Operator - TS/SCI

• Provide 8x5 operational support for system administration, monitoring, and maintenance activities supporting mission and business operations.
• Monitor system health, performance, availability, and operational status to ensure reliable and effective system functionality.
• Execute established operational procedures, routine system checks, scheduled maintenance, and technical troubleshooting activities.
• Identify, investigate, document, and escalate system alerts, performance issues, and operational incidents as appropriate.
• Support users by responding to technical inquiries, troubleshooting system issues, and coordinating problem resolution.
• Maintain accurate operational documentation, system logs, incident records, maintenance records, and standard operating procedures.
• Assist with system configuration, software updates, routine maintenance, and operational readiness activities.
• Coordinate with system administrators, engineers, cybersecurity personnel, and mission stakeholders to resolve technical issues and maintain operational continuity.
• Support cybersecurity compliance and Assessment and Authorization (A&A) activities as required.
• Ensure system operations comply with established security requirements, operational procedures, and applicable policies.
• Provide operational status updates, issue reports, and technical information to government stakeholders and leadership as required.

• Experience supporting system operations, administration, technical monitoring, or enterprise IT infrastructure.
• Knowledge of system health monitoring, troubleshooting, routine maintenance, and operational support procedures.
• Experience performing system checks, responding to operational alerts, and resolving or escalating technical issues.
• Familiarity with enterprise operating systems and system administration practices.
• Ability to execute established standard operating procedures and maintain accurate operational documentation.
• Experience supporting users and coordinating technical issue resolution with engineering or system administration teams.
• Understanding of basic cybersecurity principles, system security requirements, and operational compliance practices.
• Strong troubleshooting, communication, organizational, and problem-solving skills.
• Ability to support an 8x5 operational schedule.
• Active Top Secret/SCI clearance.

Desired Qualifications

• Bachelor’s degree or relevant technical education in Information Technology, Computer Science, Information Systems, or a related field.
• Experience supporting operational systems within the Department of Defense (DoD), Intelligence Community (IC), or other federal government environments.
• Familiarity with Windows, Linux, or comparable enterprise operating environments.
• Experience using enterprise system monitoring, logging, incident management, and performance assessment tools.
• Experience supporting mission-critical applications, operational infrastructure, or high-availability systems.
• Knowledge of network operations, system administration, security configuration management, and infrastructure maintenance.
• Familiarity with Assessment and Authorization (A&A), Risk Management Framework (RMF), and government cybersecurity compliance requirements.
• Professional certifications such as CompTIA Security+, Network+, Linux+, or equivalent technical credentials.