Product Support Technician

This position is responsible for 1) Providing front-line, first response support for franchises who call in or email with technical and product questions, 2) Develop and maintain comprehensive competitors’ part number cross reference database, and 3) Assist the BI and Category Management teams with projects as needed., * Develop and maintain a comprehensive cross-reference database of competitors’ part numbers (as available through public sources, websites, ETC.) for use by Winzer franchises and internal departments.

• Act as primary contact point for franchises seeking technical product support from Winzer.
• Provide answers directly, or research and respond subsequently after completing an investigation of various sources, including internal and external.
• Participate as needed in support of other corporate initiatives, such as acquisitions that the company may make from time to time. Identify and communicate relevant market opportunities and threats.
• Participate in sales and planning meetings as required.
• Provide reports to management as requested.

OTHER DUTIES:

• Other duties and tasks as assigned by Manager.

• Bachelor’s Degree or equivalent work experience
• 15+ years’ experience in MRO Distribution industry with emphasis on the high-touch, VMI market
• Strong MRO product knowledge, including related suppliers and supply chain

SKILLS/KNOWLEDGE/ABILITIES:

• Strong written and verbal communication skills
• Proficient in MS Office applications, including EXCEL
• Ability to work as an individual and as part of a team
• Strong analysis and judgment skills
• Strong interpersonal skills
• Self motivated and driven for results
• Work well under pressure and meet deadlines
• Committed to the highest standards of ethical professional conduct, * Must be able to efficiently use a personal computer equipped with standard keyboard and mouse.
• Ability to communicate in English to locate, read & report information, and communicate with Franchise(s).
• Ability to drive your own vehicle and keep current full auto insurance.
• Required to sign a Confidentiality and Non-Disclosure Agreement as a condition of employment.