Sr. IT Support Technician

Provide second-line hardware, software, and end-user support as required and in line with documented procedures and service-level targets to support the business effectively. Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility. Provide initial fault isolation and support in proposing resolution for approval by more senior colleagues to limit and address issues promptly. Carry out standard installation and configuration activities under detailed guidance. Troubleshoot basic technical or operational problems by applying previously defined solutions. Carry out standard maintenance and repair activities under detailed guidance. Troubleshoot basic technical or operational problems by applying previously defined solutions and evaluate hardware to determine if repairable or for recycle Use the knowledge management system to access specific information participating in Knowledge Centered Support ensuring documentation is created, curated and published for consumption Work according to an assigned schedule. Help others get the most out of data management systems by providing support and advice along with tracking and maintenance of the CMDB (Configuration Management Data Base), Monitors, diagnoses and fixes problems with technology products. Configures, operates, and manages hardware assets. Identifies, diagnoses and resolves technical problems in line with prescribed solution options. Sets up and maintains operating systems. Plans, organizes, prioritizes and oversees activities to efficiently meet objectives and project goals. Employs a systematic process for solving technical issues by identifying the problem and selecting an appropriate solution. Puts processes in place to support the creation and use of the information, data and intellect that exists in the Team Members who work for an organization, to support the achievement of goals. Expresses ideas, requests action, formulates plans, and policies by means of clear and effective verbal communications. Understands and effectively uses standard office equipment and standard software packages to support business processes. Installs, sets up, configures, and manages software and environments. High level of knowledge with Jira and Confluence software. ITIL Foundations.

Previous experience as an IT Support Tech II. Advanced knowledge of store hardware. Ability to utilize power equipment in a warehouse setting. Ability to analyze computer problems with the intent to develop and implement logical and effective solutions. Excellent interpersonal and communication skills; capable of explaining simple procedures in writing or verbally; phone skills. Display a willingness to perform research and think outside the box. Capability to operate independently and in a group setting. Advanced technical/computer knowledge., Education: Bachelor’s Degree or Equivalent Level Experience: Basic experience of simple office / operational systems (4 to 6 months)

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package:

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth