Desktop Support Specialist

We are seeking an experienced IT Support Specialist with a strong background in OSS (Operating Support Systems) and a wide range of technical troubleshooting skills. This role requires expertise in supporting various hardware, software, and network systems, as well as providing timely assistance in a data center environment. The successful candidate will be able to efficiently troubleshoot mobile devices, printers, and hardware-related issues, and be comfortable using tools like SCCM, imaging software, and ticketing systems., * Provide technical support and troubleshooting for mobile devices and printers (local and network).

• Troubleshoot hardware issues such as no booting, FAN problems, and battery failures.
• Manage and assist with conference room technology setups.
• Support and troubleshoot using CMD commands.
• Handle SCCM for massive installations and updates.
• Work within a data center environment, with knowledge of network devices and patch cables.
• Use imaging software to deploy operating systems and applications.
• Assist with ticket management and resolution using ServiceNow (SNOW).
• Provide support for MS Office Suite applications and related issues.

• Strong experience in OSS and the ability to speak to this knowledge in an interview setting.
• Hands-on experience troubleshooting mobile devices and printers (local and network).
• Proficiency with CMD commands and troubleshooting hardware issues.
• Familiarity with managing conference room technology setups and SCCM for large-scale software installations.
• Understanding of data center operations, including network devices and patch cables.
• Experience with ticketing systems, specifically SNOW (ServiceNow).
• Proficient with the MS Office Suite and capable of troubleshooting related issues.

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance