Technical Service Engineering Consultant

As a Technical Service Engineering Consultant you will be responsible managing complex product issues to resolution, as the project lead and assist in identifying root cause and corrective actions for Medium and Heavy Duty Vehicles.

This is an engineering and technical role working with our dealer network to understand field quality issues arising within our customers’ vehicles, working with engineering to identify a solution for vehicles in both post and pre-production to ensure maximum uptime for our customers.

Responsibilities Responsibilities include but not limited to: * Research, develop, and implement service repair strategies and technical solutions for vehicles in the field

• Maintain a deep technical understanding of current and upcoming products in the North American market
• Lead issue resolution for complex technical challenges, leveraging internal teams and external partners as needed
• Analyze field data, warranty information, and customer feedback to identify trends and systemic field quality issues
• Prepare technical reports, service recommendations, and advanced diagnostic guidance
• Provide effective resolution of dealer and fleet complaints, ensuring timely containment and root cause identification
• Serve as a liaison between Quality, TRATON R&D, Customer Support, Manufacturing, and other internal/external groups
• Present technical findings, risks, and status updates to leadership and cross-functional stakeholders
• Support and participate in project management activities related to investigations, product support, and service improvements
• Contribute to continuous improvement of service processes, tools, and customer experience

• Bachelor’s degree and at least 2 years of technical service engineering, automotive service or truck service experience, * Master’s degree and at least 1 year of technical service engineering, automotive service or truck service experience, * At least 5 years of technical service engineering, automotive service or truck service experience, Strong understanding of vehicle systems, components, and advanced diagnostic methods (electrical, mechanical, and software)
• Demonstrated problem-solving ability with a proactive, solutions-oriented mindset
• Medium and/or Heavy-Duty vehicle experience preferred
• Excellent presentation ability and verbal/written communication skills
• Ability to work independently with minimal supervision and a strong sense of ownership
• Effective interpersonal skills with the ability to work across diverse, cross-functional teams
• Ability to manage multiple priorities and adapt to changing objectives in a fast-paced environment
• Experience identifying risk, escalating issues appropriately, and driving closure
• Familiarity with engineering tools and drawing systems (e.g., CANalizer, PicoScope, Teamcenter, VisMockUp, or similar)
• ASE Certification a plus
• General PC proficiency required (Microsoft Word, Excel, PowerPoint, etc.)

This position offers competitive market-based compensation, along with a comprehensive benefits package designed to support employee wellbeing. You can learn more about the benefits offered for this position by visiting https://careers.international.com/#benefits.

About TRATON With its brands Scania, MAN, International, and Volkswagen Truck & Bus, TRATON SE is the parent and holding company of the TRATON GROUP and one of the world’s leading commercial vehicle manufacturers. The Group’s product portfolio comprises trucks, buses, and light-duty commercial vehicles. “Transforming Transportation Together. For a sustainable world.”: this intention underlines the Company’s ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group’s commercial growth. About International From a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International® trucks and engines and IC Bus® school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite® aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit International.com. * International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.