Applications Engineer

Based on-site in Agawam, MA, this role assists in managing the application of GAC products, providing electronic, mechanical component and systems support for field service via phone, email or in person. Key functions include system recommendations, providing real-time technical troubleshooting, conducting customer training, and performing on-site visits. The role also oversees the creation and management of service documentation. Collaboration is required across all GAC disciplines, specifically Engineering, Quality, and Production, to align technical solutions with organizational standards. Domestic and international travel may be required for approximately 10% of the role’s activities.

The ideal candidate will have experience in a related industry (e.g., engine manufacturing/service, industrial equipment, generator packaging, or vehicle controls) and experience in customer-facing roles for product recommendations and customer service.

Sales / Marketing:

· Assist sales team in recommending correct GAC solutions to customers directly and indirectly.

· Assist in developing customer satisfaction metrics and implement improvement programs.

· Provide technical support for GAC’s worldwide distribution network, OEM’s and end customers.

· Assist in the development of product literature and marketing materials.

· Travel as a technical sales resource for training and new opportunities.

Technical Support:

• Deliver comprehensive technical support for GAC products through phone and email to ensure rapid issue resolution and customer satisfaction.
• Become the subject matter expert (SME) on GAC’s and competitor’s products to provide strategic insights and be the preferred resource for customer inquiries.

· Plan product demonstrations and trial installations of equipment upon request.

· Provide support and services to customers regarding the use, operation, and maintenance of GAC products on equipment.

· Understand and clearly communicate customer requirements to product engineering, manufacturing and quality teams.

· Analyze testing data and reports with engineering to determine if designs meet functional and performance specifications.

· Must be able to multitask and prioritize activities to meet program deadlines and goals.

· Should be proficient in Microsoft Word, Excel, PowerPoint, plus general computer skills.

Product Development:

· Support engineering product plans and specifications development, assist product development activities in all departments.

· Assist in developing internal plans to improve existing products or provide service-related requirements for new products.

· Support the development of field trial specifications and test site selection in coordination with Quality and Product Engineering.

• Excellent verbal and written communication skills and the ability to interact professionally with diverse groups, end users, managers, and other subject matter experts.
• Demonstrates the ability to quickly grasp complex technical concepts and simplify them into easily understandable communications.
• Demonstrates initiative, creativity and attention to detail with the ability to multitask and prioritize activities to meet program deadlines and goals.
• Strong interpersonal skills including patience, clarity of communications, and commitment to team approaches.
• Must be a proactive self-starter who requires minimal supervision.
• Relevant knowledge of the industrial diesel and gas engine controls or power generation industry is a must.
• Fluent in English. Additional languages are a plus., B.S. in Engineering preferred (Mechanical, Electrical, or Mechatronics) or 5+ years of equivalent industry experience., This role requires a high level of physical engagement, including regular standing, walking, and the ability to ascend/descend stairs. Candidates must be capable of moving equipment weighing up to 50 lbs. frequently and carrying up to 10 lbs. while traversing stairs. Success in this role requires the stamina for short and long-distance travel and the visual precision to inspect objects closely, judge distances accurately, and distinguish colors. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• 401(k)
• 401(k) 4% Match
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance