Senior Configuration Professional

The Senior Configuration Professional is responsible for leading Medicaid-related product capabilities, configuration strategy, backlog management, and implementation support within the care management and utilization management platform. This role partners with Medicaid market leaders, clinical operations, care management, utilization management, compliance, quality, technology teams, vendor partners, and Agile delivery teams to define product vision, prioritize work, translate business needs into actionable requirements, and ensure delivered solutions support clinical, operational, regulatory, and member experience outcomes. This position combines senior-level configuration management expertise with product ownership responsibilities, ensuring system capabilities are properly configured, tested, documented, governed, and continuously optimized to support Medicaid care and utilization management workflows., * Serve as the product owner for Medicaid-related capabilities within the application or comparable care management, utilization management, or population health platform.

• Partner with Medicaid market business leaders, clinical operations, care management, utilization management, compliance, quality, and technology stakeholders to define product vision, roadmap, priorities, and business outcomes.
• Own, maintain, and prioritize the product backlog based on business value, regulatory requirements, operational impact, member experience, configuration complexity, technical dependencies, and implementation readiness.
• Translate business needs into clear features, user stories, acceptance criteria, process flows, functional requirements, business rules, and configuration specifications.
• Lead backlog refinement, sprint planning, requirement reviews, product demos, and stakeholder walkthroughs in partnership with Agile teams, other product owners, business stakeholders, and delivery leaders.
• Lead configuration management activities for Medicaid capabilities, including configuration analysis, design, validation, implementation, documentation, and governance.
• Collaborate with vendor partners and internal technology teams to evaluate configuration options, integrations, enhancements, defects, technical dependencies, release impacts, and operational risks.
• Ensure delivered solutions support Medicaid care management and utilization management workflows, including assessments, care plans, authorizations, referrals, case management, interdisciplinary care team activities, member engagement, and reporting needs.
• Partner with compliance and regulatory stakeholders to ensure system functionality aligns with Medicaid state, federal, contractual, audit, accreditation, privacy, and security requirements.
• Configure, validate, test, and deploy system changes in accordance with approved change management, release management, and governance processes.
• Support implementation planning, release readiness, production validation, post-release adoption, and operational stabilization activities.
• Analyze operational data, user feedback, production issues, defects, configuration gaps, and process inefficiencies to identify opportunities for product and platform optimization.
• Facilitate cross-functional decision-making and help resolve competing priorities using a value-driven and risk-informed approach.
• Support change management, training, communications, stakeholder readiness, and adoption activities for new or enhanced Medicaid capabilities.
• Monitor product performance, adoption metrics, configuration quality, incident trends, and business outcomes to ensure solutions meet stakeholder and operational needs.
• Identify risks, dependencies, impediments, and configuration impacts early, and work with delivery leadership and business partners to drive resolution.
• Maintain strong documentation of business rules, requirements, configuration decisions, workflows, acceptance criteria, version histories, operational procedures, and product changes.
• Develop and maintain configuration baselines, reusable templates, controls, documentation standards, and process improvement recommendations.

• Bachelor’s degree in Business, Healthcare Administration, Information Technology, Clinical Operations, Computer Science, Engineering, or a related field, or equivalent work experience.
• 5+ years experience supporting healthcare technology platforms, preferably in a Product Owner, Business Analyst, Product Manager, Configuration Professional, or similar capacity.
• Hands-on experience with GuidingCare, Epic, or comparable care management, utilization management, case management, or population health platforms.
• Strong understanding of Medicaid care management, utilization management, case management, prior authorization, member engagement, clinical workflows, and operational processes.
• Experience working in Agile delivery environments, including Scrum, SAFe, or similar methodologies. Ability to manage multiple priorities, dependencies, timelines, and stakeholders in a matrixed environment
• Excellent verbal and written communication skills, including the ability to communicate effectively with both technical and non-technical audiences.
• Strong documentation skills, including the ability to maintain requirements, decisions, workflows, configuration standards, and operational procedures., * Experience supporting Medicaid implementations across multiple states or markets.
• Experience supporting clinical operations teams such as care management, utilization management, behavioral health, long-term services and supports, population health, or interdisciplinary care teams.
• Experience with tools such as Jira, Azure DevOps, ServiceNow, Confluence, Rally, Git-based repositories, CI/CD tools, CMDB platforms, or similar Agile, IT service management, and work management platforms.
• Experience with automation, scripting, reporting tools, or infrastructure-as-code concepts.
• Experience supporting enterprise-scale technology transformation, product modernization, platform modernization, or operational improvement initiatives.

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$94,900 - $130,500 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.