Desktop Support Technician

Desktop Support & Technical Operations

• Provide onsite, hands-on operations and maintenance (O&M) support for end-user computing devices, including desktops, thin/zero clients, laptops, Portable Electronic Devices (PEDs), printers, and peripherals.
• Deliver Tier 1 and Tier 2 technical support, troubleshooting, and incident resolution for hardware, software, applications, and network connectivity issues.
• Perform end-user IT system and software maintenance supporting USCENTCOM Continuity of Operations (COOP) requirements.
• Diagnose, troubleshoot, and repair printers and other peripheral equipment.
• Maintain and troubleshoot Windows, Linux, and virtualized computing environments.
• Develop and maintain procedures for managing and testing desktop load-set configurations, including tracking software conflicts, device compatibility issues, and user-reported problems.
• Establish and follow standardized IT procedures to promote operational consistency, system reliability, and effective service delivery.

IT Asset & Lifecycle Management

• Coordinate and manage Automated Data Processing Equipment (ADPE) accountability, including new equipment deployments, replacements, and upgrades.
• Track equipment throughout its lifecycle, including the Computer Equipment Replacement Program (CERP) and Life Cycle Replacement (LCR) initiatives.
• Process end-of-life, defective, and damaged equipment through the Defense Reutilization Management Office (DRMO) in accordance with applicable procedures.
• Support strategic technology insertion, hardware refresh initiatives, and lifecycle replacement planning across the USCENTCOM IT enterprise.
• Maintain key customer relationships to support IT asset management priorities and enterprise modernization efforts.

Systems Integration & Service Delivery

• Collaborate with stakeholders to identify system requirements and develop integrated solutions that meet operational, functional, and performance objectives.
• Coordinate with software developers, system administrators, and technical teams to implement system integrations, interfaces, and application programming interfaces (APIs).
• Perform systems planning and support the integration, expansion, and modification of existing IT systems to enhance functionality and workflow efficiency.
• Conduct integration testing and validation to identify and resolve system compatibility, functionality, and performance issues.
• Document integration processes, system configurations, testing results, and troubleshooting procedures.
• Provide technical assistance during deployment and post-deployment activities, resolving integration-related issues and ensuring successful implementation.
• Support service delivery strategy and solution design initiatives, partnering with operations teams to deploy capabilities across the enterprise.
• Evaluate emerging technologies and industry trends to identify opportunities for improved system integration and operational effectiveness.
• Participate in technical meetings and workshops to share knowledge, recommend improvements, and promote best practices.

Coalition Network & Mission Support

• Provide technical support for Coalition Partner Networks (CPN) and Security Cooperation Organization (SCO) environments, as required.
• Offer technical expertise and guidance related to Coalition network connectivity, interoperability, and operational support.
• Collaborate with mission stakeholders and technical teams to address enterprise IT requirements and maintain mission-critical capabilities.
• Provide after-hours, weekend, or holiday support as necessary to meet 24/7 operational requirements.

• Minimum of 3 years of relevant experience in desktop support, IT operations, systems administration, or a related technical support role.
• Active Top Secret/Sensitive Compartmented Information (TS/SCI) security clearance.
• Applicable Department of Defense (DoD) 8140 or DoD 8570 certification.
• Experience providing Tier 1 and Tier 2 technical support in enterprise IT environments.
• Proficiency in troubleshooting hardware, software, operating systems, applications, and peripheral devices.
• Experience working with Windows, Linux, and/or virtualized computing environments.
• Demonstrated ability to troubleshoot, maintain, and repair printers and related peripherals.
• Experience with systems planning, coordination, connectivity, and integration across IT environments.
• Ability to expand, modify, or enhance existing systems to support evolving operational requirements and improve workflows.
• Experience developing, implementing, or maintaining standardized information systems procedures.
• Ability to document technical configurations, troubleshooting processes, and system support activities.
• Strong communication, analytical, problem-solving, and customer service skills.
• Ability to collaborate effectively with technical teams, mission stakeholders, and end users.
• Ability to provide support outside standard business hours, including holidays, as operational requirements dictate., * Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field.
• Microsoft technical certifications relevant to desktop support, systems administration, or enterprise IT operations.
• ITIL 4 Foundation certification.
• Previous experience supporting USCENTCOM or similar Department of Defense (DoD) organizations.
• Familiarity with USCENTCOM’s mission, operational requirements, and IT enterprise environment.
• Experience supporting NIPRNet, SIPRNet, and Coalition network environments.
• Familiarity with DoD IT asset management, equipment accountability, and lifecycle replacement processes.
• Experience supporting systems integration, deployment activities, and enterprise service delivery initiatives.

Venatôre offers a competitive benefits package designed to support the well-being of our employees, including:

• Paid Time Off (PTO)
• 10 Federal Holidays
• 401(k) with company matching
• Medical, dental, and vision insurance
• Paid parental leave
• Paid military leave